Thanh Đặng

@thanhng

Message

Detail-oriented data analyst with expertise in project management.

Vietnam

Message

What I'm looking for

I am looking for a dynamic role that challenges my analytical skills and offers opportunities for growth.

I am a dedicated professional with a strong background in data analysis and project management, currently working at Shopee. My role involves enhancing customer experiences and implementing data annotation projects to train AI models. I thrive on challenges and am committed to delivering high-quality results.

Previously, I worked at TikTok, where I ensured the accuracy of BPO agents and optimized project standards through collaboration with various stakeholders. My analytical skills were further honed at Lazada, where I managed budgets and conducted performance reports to identify opportunities for improvement.

With a degree in International Business from Foreign Trade University, I am eager to leverage my skills in content quality assurance and customer service to contribute to organizational success. I am passionate about continuous learning and professional growth.

Experience

Work history, roles, and key accomplishments

Current

Project Manager

Current

Shopee

Oct 2023 - Present (1 year 7 months)

Currently managing initiatives to enhance customer experience on Shopee's platform, addressing customer escalations, and overseeing data annotation projects for AI training. Responsible for developing training materials and ensuring high productivity and quality standards among agents.

Project Management Customer Experience Data Annotation Training Development Process Improvement Team Collaboration Problem Solving Quality Assurance

Quality Assurance Specialist

TikTok

Sep 2022 - Sep 2023 (1 year)

Monitored BPO agent performance to ensure high accuracy and efficiency in search recommendations. Conducted training and calibration sessions, collaborated with stakeholders to optimize project standards, and utilized analytics tools for performance insights.

Quality Assurance Performance Monitoring Training Data Analysis Risk Analysis Reporting Process Optimization

Data Analyst - Commercial Finance

Lazada

Jun 2021 - Sep 2022 (1 year 3 months)

Performed real-time reporting and ad-hoc analysis for mega campaigns, managed budgets, and identified risks related to seller performance. Collaborated with various teams to analyze PnL reports and optimize seller performance.

Data Analysis Budget Management Risk Assessment Financial Reporting SQL Team Collaboration Performance Optimization Problem Solving

Pricing Analyst

Lazada

Sep 2020 - May 2021 (8 months)

Analyzed product pricing against competitors, managed pricing projects during mega campaigns, and ensured data accuracy through regular quality checks. Utilized SQL for data retrieval and cleaning.

Pricing Analysis Competitive Analysis SQL Data Quality Project Management Market Research

Data Analyst Intern

Manpower Vietnam

Jun 2020 - Aug 2020 (2 months)

Cleaned and organized candidate data, uploaded high-quality data to the technical system, and supported report creation to analyze recruitment efficiency. Collaborated with the Technical Support Department to ensure system operations.

Data Cleaning Collaboration Technical Support Data Management

Education

Degrees, certifications, and relevant coursework

Foreign Trade University HCMC

Bachelor of Administration, International Business

2017 - 2021

Grade: 3.52

Activities and societies: Member of Project Development Skills and Events Club - FTUYOURS Department, Foreign Trade University; Volunteer at Vietnamese Students’ Association, Foreign Trade University.

Learn about Probability Statistics, Business Statistics, Administration Science, Project Management, International Marketing Management, Principles of Marketing.