Bills S
@billss
Customer service specialist with extensive experience in sales and support.
United StatesWhat I'm looking for
I am a dedicated customer service specialist with a strong background in sales and support, currently working as a Fraud Resolution Second Level Support Specialist at TD Bank. My role involves handling over 1,400 inbound calls monthly, ensuring efficient resolution of banking issues while maintaining a high level of customer satisfaction. I take pride in leading my team to achieve departmental goals, demonstrating my commitment to excellence and teamwork.
Previously, I excelled as a Sales/Internet Manager at Fred Caldwell Chevrolet, where I consistently ranked among the top sales consultants in the district. My ability to understand customer needs and provide tailored sales solutions has resulted in significant sales contributions and recognition for exceptional customer service. I have also held various roles in the automotive and HVAC industries, where I developed strong communication and problem-solving skills.
With a proven track record of exceeding performance metrics and a passion for helping customers, I am eager to bring my expertise to a new opportunity where I can continue to grow and make a positive impact.
Experience
Work history, roles, and key accomplishments
Fraud Resolution Second Level Support Specialist
TD Bank
May 2023 - Present (2 years 3 months)
Handled over 1,400 inbound calls monthly, providing customer service and resolving banking issues efficiently. Led a team of 6 peers in a quarterly department challenge, exceeding individual and departmental goals.
Sales/Internet Manager
Fred Caldwell Chevrolet
Sep 2022 - Apr 2023 (7 months)
Managed internet leads and achieved top awards in automotive sales, consistently ranking among the highest-performing sales consultants. Led a sales team in new product demonstrations and sales process training.
Dispatcher
Morris-Jenkins
Aug 2021 - Sep 2022 (1 year 1 month)
Coordinated and oversaw HVAC technician work and assigned jobs, ensuring prompt communication and efficient prioritization of calls. Achieved Champion status as a cross-worker, selling over 340 maintenance agreements.
Customer Service Representative
Morris-Jenkins
Sep 2019 - Aug 2021 (1 year 11 months)
Maintained a high rating for customer service metrics and received commendations from management and customers. Handled inbound calls, scheduled maintenance, and achieved Champion sales status for exceeding quotas.
Sales/Internet Manager
Fred Caldwell Chevrolet
Apr 2017 - Sep 2019 (2 years 5 months)
Managed internet leads and achieved top awards in automotive sales, consistently ranking among the highest-performing sales consultants. Led a sales team in new product demonstrations and sales process training.
Finance and Insurance Manager
Good Kia/JT's KIA
Dec 2015 - Apr 2017 (1 year 4 months)
Managed financing procedures, explained credit risk-based pricing, and secured customer approvals with lenders. Developed marketing promotions that increased revenue by twenty percent.
Account Executive B2B
Comporium
Jan 2015 - Dec 2015 (11 months)
Sought new business opportunities through cold calling, setting appointments, and closing sales. Managed a territory of existing businesses, assisting with advertising strategies and transitioning to digital options.
Sales Consultant- Floor Manager
Good Kia
Apr 2013 - Jan 2015 (1 year 9 months)
Managed daily activities of a sales team to meet and exceed quotas, guiding customers through the entire sales process. Demonstrated in-depth product knowledge during presentations and test drives.
Sales Consultant
Transitowne Kia
Sep 2012 - Mar 2013 (6 months)
Served as a front-line sales consultant, guiding new customers through the sales process and conducting daily product presentations. Maintained a CRM and developed into a top sales consultant.
Assistant Manager/Loan Officer
Citizens Bank
Jan 2010 - Sep 2012 (2 years 8 months)
Managed high values of monetary instruments daily and educated customers on home equity products and lines of credit. Assisted clients with daily financial needs and account management.
Education
Degrees, certifications, and relevant coursework
Erie Community College
Associate in Business Administration, Business Administration
Activities and societies: College Golf MVP May 2004, Led College Golf Team-Awarded Team MVP
Completed an Associate's degree in Business Administration. This program provided foundational knowledge in business principles and practices.
Availability
Location
United StatesAuthorized to work in
Job categories
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