ROASEAN JENKINS
@roaseanjenkins
Experienced customer service and operations leader with fraud prevention expertise.
United StatesWhat I'm looking for
I am a seasoned customer service and operations professional with extensive experience across banking, insurance support, retail and store management. I have a strong track record of managing daily operations, supervising teams, and delivering high-quality support to customers through multiple communication channels.
I have led fraud-monitoring and account-protection activities, handled disputes, and executed cash and vault balancing, audits, and teller oversight in a banking environment. In prior roles I managed sales, accounts receivable/payable, collections, P&L responsibilities, payroll, recruiting and staff training.
I hold an Associate degree in Business Management and pursued a Bachelor's in Business Management and Administration, and I bring practical, hands-on leadership focused on accuracy, compliance, customer satisfaction and operational efficiency.
Experience
Work history, roles, and key accomplishments
Phone Associate Consultant
Progressive Insurances
Jun 2021 - Present (4 years 3 months)
Provide direct phone, fax, and email support to customers on enrollment, payments, policy changes, billing, app technical issues, coverage and eligibility, improving issue resolution and customer satisfaction.
Fraud Services Specialist
Woodforest National Bank
Jul 2015 - Present (10 years 2 months)
Monitored accounts for fraud, blocked suspicious transactions, managed card closures and disputes, processed teller transactions, performed cash/vault balancing and supported account maintenance to ensure regulatory compliance.
Sales & Accounts Manager
Acceptance Now
Dec 2008 - Aug 2014 (5 years 8 months)
Managed sales and lease-account operations, verified applications, wrote contracts, conducted collections, prepared daily audits, recruited and trained staff, and handled AR/AP, payroll and P&L responsibilities.
Store Manager
Simply Fashion
Apr 2009 - Apr 2010 (1 year)
Directed store operations to maximize sales, control expenses and inventory, trained staff, managed merchandising and loss prevention, and handled scheduling and payroll.
Store Manager
Check `n Go
Sep 2007 - Dec 2008 (1 year 3 months)
Managed daily store operations including loan application processing, customer record maintenance, collections, hiring, cash balancing and preparing deposits and reports.
Store Manager
Exxon
Jun 2004 - Sep 2007 (3 years 3 months)
Oversaw station operations, safety and security, expense and inventory control, staff hiring/training, payroll, vendor management, and initiatives to increase fuel and retail sales.
Education
Degrees, certifications, and relevant coursework
GUGrand Canyon University
Bachelor's, Business Management and Administration
2010 -
Completed coursework in Business Management and Administration at Grand Canyon University.
Anthem College Online
Associate, Business Management
2006 - 2008
Completed an Associate program in Business Management through Anthem College Online between 2006 and 2008.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Interested in hiring ROASEAN?
You can contact ROASEAN and 90k+ other talented remote workers on Himalayas.
Message ROASEANFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
