Briana Lee

Provided exceptional customer service to Cadillac owners, responding to inquiries via phone and email while delivering accurate product and warranty information. Resolved complex customer complaints by collaborating with multiple departments and maintaining up-to-date knowledge of Cadillac vehicles and services.

Assessed small business loan applicants by reviewing financial documents, bank statements, and credit histories, processing high-volume applications while ensuring regulatory compliance. Analyzed business data to determine loan eligibility and working capital needs, cultivating client relationships and coordinating with funding teams to finalize offers.

Managed mortgage servicing files and loss mitigation for homeowners facing foreclosure, assessing borrower eligibility for forbearance and modifications according to investor guidelines. Handled high volumes of inbound and outbound calls, analyzing financial hardship claims and recommending relief options to reduce foreclosure risk.

Delivered exceptional service to credit union members, assisting with transactions, loan inquiries, and account management. Provided financial counseling, including credit report review and debt management, and advised members on selecting suitable financial products.

Managed customer transactions including deposits, withdrawals, and payments, ensuring accuracy and compliance with bank policies. Provided excellent customer service by answering account-related questions and assisting with financial product selections, while also handling cash management duties.

Completed a Bachelor of Business Administration with a focus on Business Management and Marketing. Gained foundational knowledge in business operations, strategic marketing, and organizational leadership.

Obtained a High School Diploma, completing a comprehensive curriculum. Developed foundational academic skills and prepared for higher education.