Billie Boatright
@billieboatright
I support pet owners and clinics through veterinary care, customer service, and remote order assistance.
What I'm looking for
I've supported pet parents, clinics, and major retail partners including Petco, PetSmart, Amazon, and Costco at Vetsource. I help customers check orders and assist clinics in navigating online tools for pet owners.
Before that, I processed loans and payments, prepared taxes, took applications by phone, ran credit and payment-history checks, and helped customers improve their credit at Security Finance.
I spent nearly nine years at Town and Country Animal Hospital, where I supported front-desk operations, animal restraint and medication, lab work, radiographs, surgeries, grooming, and large-animal care. I care deeply about making veterinary visits as positive and compassionate as possible, including during difficult decisions.
I'm a fast learner with new software and am comfortable with email, websites, phone communication, records, scheduling, inventory, and customer support. I'm looking to broaden my experience while bringing a practical, people-focused approach to remote work.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Vetsource
Mar 2022 - Present (4 years 6 months)
Provided customer service for clinics and pet parents, assisting with order inquiries and helping clinics navigate their online site.
Education
Degrees, certifications, and relevant coursework
Community Care College
Associate's degree, Veterinary Medicine
2010 - 2011
Pursued an Associate's degree in Veterinary Medicine, gaining foundational knowledge in animal care and medical procedures.
Schulter High School
High School Diploma, General Studies
Completed high school education, earning a diploma.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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