Open to opportunities

Hannah Reese

@hannahreese

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Dedicated client services representative with a passion for animal care.

United States

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What I'm looking for

I am seeking a role that allows me to utilize my skills in animal care and client relations while contributing to a team that values compassion and quality service.

As a Client Services Representative with extensive experience in the veterinary and pet care industry, I have developed a strong skill set in managing client interactions and ensuring the highest level of service. My journey began at Best Friend's Veterinary Center, where I honed my abilities in scheduling appointments, record keeping, and managing test results. Currently, I am furthering my expertise at the Animal Hospital of Oceanway, where I continue to build long-term relationships with clients while providing compassionate care for their pets.

Throughout my career, I have worked in various roles that have allowed me to connect with animals and their owners. From my time as a Retail Manager at Whidbey Natural Pet, where I promoted high-quality diets for pets, to my role as an Aquatic Specialist at Petco, I have consistently demonstrated my commitment to animal welfare. My experience has equipped me with the ability to handle various responsibilities, including managing inventory, processing invoices, and creating engaging product displays.

Experience

Work history, roles, and key accomplishments

Current

Client Services Representative

Current

Animal Hospital of Oceanway

Jan 2023 - Present (2 years 5 months)

Performed general reception duties, including answering phones, scheduling appointments, and managing client payments. Processed prescription requests and maintained detailed records of client interactions.

Reception Duties Appointment Management Payment Processing Record keeping Client Communication Animal Handling Client Relationship Management

Client Services Representative

Best Friend's Veterinary Center

Jan 2022 - Present (3 years 5 months)

Managed general reception duties, including answering phones, scheduling appointments, and processing payments. Handled test results, specialty clinic reports, and retrieved patient records from other clinics.

Client Services Scheduling Record keeping Payment Processing Client Communication Animal Handling Time Management

Retail Manager

Whidbey Natural Pet

Jan 2019 - Present (6 years 5 months)

Managed retail operations, including processing invoices, promoting high-quality pet diets, and maintaining the self-serve dog wash. Developed the store website and managed a small team of employees.

retail management Inventory Management Invoicing Product Promotion Team Management Customer Service Visual Merchandising

Front Desk

Applewood Pet Resort

Jan 2017 - Present (8 years 5 months)

Booked grooming, boarding, and daycare appointments, and provided facility tours to clients. Managed animal transfers, organized boarding items, and socialized with boarding cats.

Facility Tours Animal Handling Customer Service Animal Socialization Client Communication

Aquatic Specialist/Merchandise Operations

Petco Animal Supplies

Jan 2016 - Present (9 years 5 months)

Maintained and cared for the aquatics system and fish, including receiving weekly fish deliveries. Performed cashiering duties, managed inventory, and assisted customers in finding solutions for their pets.

Fish Care Inventory Management Cashiering Customer Service Small Animal Care Product Promotion Stocking Order Placement

Education

Degrees, certifications, and relevant coursework

Saguaro High School

High School Diploma, General Studies

Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills in communication, critical thinking, and problem-solving.