Samantha Degand

Provide frontline phone and email support, update customer databases, and maintain detailed records of interactions to ensure accurate service delivery and follow-up.

Handled inbound calls, chats and emails, informed customers on billing, processed payments, and balanced tills to maintain accurate financial records and customer satisfaction.

De-escalated customer concerns, assessed service needs through probing questions, and entered accurate service information into electronic systems to support operations.

Collaborated with clients and designers on custom window projects, provided cost estimates, processed sales transactions, and assisted customers with product selection.

Maintained facility cleanliness to exceed standards through detailed sweeping, mopping, vacuuming, and thorough restroom sanitation.

Prepared patient rooms pre- and post-admission, maintained waiting areas, and stocked supplies to ensure a clean, safe hospital environment.

Provided grooming and bathing services, built rapport with pet owners to drive repeat business, and ensured animals were handled safely and comfortably.

Greeted customers, assisted in locating items, handled price checks, merchandise transfers and returns to maintain store efficiency and customer satisfaction.

High School Diploma awarded in May 2008 from Sandwich High School.

Attended college-level coursework at Waubonsee Community College; no degree conferred.