Joanie B

Performed stocking, POS transactions, and store cleaning while supporting register operations and training for facility crew responsibilities to maintain store standards and product availability.

Provided daily animal care including feeding, cleaning, and laundry, cross-trained as front-desk host selling services and managing guest check-ins using Gingr to maintain high standards of pet care and customer service.

Managed feeding, bathing, laundry, and facility cleaning while balancing daycare and boarding schedules and providing regular affection to animals to ensure wellbeing and client satisfaction.

Handled high-volume customer interactions for BCBS of Alabama with empathy, managed escalations, and resolved issues promptly to preserve brand reputation and meet service goals.

Managed inbound and outbound calls, scheduled follow-ups for legal guardians, and met call metrics using Microsoft Office, Outlook, Aspect, and UKG in a remote call-center environment.

De-escalated irate customers and provided empathetic support, using active listening and creative solutions to deliver services and improve customer retention in a remote role.

Resolved customer inquiries and assisted with online orders, improving satisfaction and retention through prompt, accurate support and effective issue resolution.

High School Diploma earned from Lee County High School in May 2011; completed general secondary education preparing for workforce entry.