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Holly Plese

@hollyplese

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Client-focused service professional who improves client care, records, and outcomes.

United States

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What I'm looking for

I’m looking for a role that supports my wellbeing.

I’m a customer support specialist with a strong background in veterinary clinic support, client education, and patient care. I’ve worked across roles that require calm communication, careful record keeping, and quick problem-solving in a fast-paced environment.

In receptionist and veterinary technician positions, I’ve supported clients before and after appointments by maintaining strong client service and building relationships. I’m comfortable helping clients understand doctors’ notes and treatment options, including explaining medical concepts and financial impacts like insurance coverage and coinsurance.

I’m also experienced with veterinary medical record interpretation, data entry, appointment check-ins, and maintaining detailed documentation of patient history and conditions. I support doctors by keeping appointments on schedule, assisting with treatments according to instructions, and using good judgment when handling animals.

Beyond clinic work, I’ve applied structured evaluation and communication skills in remote roles, analyzing search results based on preset guidelines and responding to feedback from managerial metrics. I also bring training and education experience from teaching dog training lessons and adapting instruction to different needs.

Experience

Work history, roles, and key accomplishments

Receptionist

Crest Hill Cat and Dog Clinic

Feb 2022 - Sep 2025 (3 years 7 months)

Provided front-desk client service and maintained relationships through phone and email support. Helped clients understand veterinary visit instructions and pet insurance coverage while keeping careful interaction records.

Client Relationship Management Email Support Pet Insurance Veterinary Document Interpretation Client Education Veterinary Appointment Support Record keeping

Search Engine Evaluator

Appen

May 2022 - Mar 2023 (10 months)

Evaluated search results using preset guidelines and sound judgment to improve search quality. Took feedback based on performance metrics and managed work independently while communicating as needed.

Search Quality Evaluation Performance Metrics Specialized Evaluation Software

Veterinary Technician

Carey Animal Clinic

Mar 2021 - Oct 2021 (7 months)

Checked in appointments, gathered detailed medical histories, and documented patient information. Assisted with animal handling and treatment administration per veterinary instructions and supported client understanding of care plans.

Patient Intake Appointment Coordination Animal Handling Client Education Data Entry Multitasking

Kennel Assistant

Yorkville Countryside Veterinary Clinic

Jan 2020 - Mar 2021 (1 year 2 months)

Performed diligent animal care, observation, and support for veterinary procedures, including medication administration assistance. Managed patient and client coordination tasks such as scheduling, communication, and maintaining detailed records.

Appointment Scheduling Client Communication Time Management Computer Literacy

Dog Trainer

See Spot Run

Oct 2018 - Dec 2019 (1 year 2 months)

Scheduled and taught individual and group dog training lessons. Adapted instruction to match each student’s and dog’s needs and continued professional development through certification study and continuing education.

Dog Training Client Scheduling Professional Development Continuing Education

Dog Trainer & Aquatics

Petco

Oct 2016 - Oct 2018 (2 years)

Taught dog training classes while managing aquarium operations, including cleaning, chemical maintenance, quarantining sick fish, and ordering livestock. Educated customers on proper pet care, supported retail floor tasks, and handled register and stocking responsibilities.

Dog Training Classes Aquarium Maintenance Fish Quarantine Customer Education Product Selection