Angela Tanner
@angelat
Compassionate animal care professional with extensive customer service experience.
What I'm looking for
As a dedicated animal care professional, I have spent over a decade honing my skills in various roles, from customer service representative to home health aide. My passion for animals drives my commitment to providing exceptional care and support, ensuring their well-being and comfort. I thrive in fast-paced environments and excel at collaborating with cross-functional teams to resolve client issues effectively.
Throughout my career, I have developed a strong foundation in customer service, consistently delivering positive experiences for clients and their pets. My experience includes working in veterinary settings, where I assisted with medical procedures and maintained a high standard of cleanliness and care. I take pride in mentoring junior team members and implementing proactive measures to enhance service quality and client satisfaction.
Experience
Work history, roles, and key accomplishments
CSR - Customer Service Representative
Animal Emergency Hospital Volusia-Ormond Beach
May 2023 - Present (2 years 3 months)
Collaborated with cross-functional teams to resolve client issues, escalating complex cases when necessary to ensure prompt resolution. Provided exceptional customer service to clients, ensuring their needs and concerns were addressed in a timely and professional manner.
Home Health Aide
Private
Mar 2022 - Present (3 years 5 months)
Provided compassionate and personalized care to patients in their homes, ensuring their comfort and well-being. Assisted with daily activities such as bathing, dressing, grooming, and medication administration.
Kennel Technician
Pet Paradise Resort
Jun 2018 - Present (7 years 2 months)
Provided compassionate care and attention to animals in a kennel setting, ensuring their comfort and well-being. Maintained cleanliness and sanitation of kennels, exam rooms, and common areas to prevent the spread of disease.
Receptionist
Flagler Animal Hospital
Jan 2021 - Dec 2021 (11 months)
Greeted and welcomed visitors, providing a positive first impression of the company. Managed a high volume of incoming calls, efficiently routing them to the appropriate departments.
Receptionist
Salty Paws Animal Hospital
Sep 2018 - Jan 2021 (2 years 4 months)
Managed a high volume of incoming calls, efficiently routing them to the appropriate departments. Handled sensitive documents with confidentiality and discretion, maintaining strict adherence to privacy policies.
Grooming Assistant/ Kennel Technician
Furry Friends
Sep 2017 - Mar 2018 (6 months)
Assisted groomers in bathing, brushing, and drying dogs of various breeds and sizes. Maintained cleanliness and organization of grooming area, ensuring a safe and comfortable environment for animals.
Home and Business Cleaning
Cleaning Business
Jan 2014 - Jan 2017 (3 years)
Performed thorough cleaning of residential homes, ensuring high standards of cleanliness and customer satisfaction. Utilized various cleaning tools and equipment to efficiently clean surfaces, floors, carpets, and furniture.
Bartending
Daytona Beach Pier
May 2014 - Aug 2016 (2 years 3 months)
Provided seasonal bartending services during the summer months. Managed drink orders and served customers efficiently.
Stable Manager
Sunshine Stables
Jan 2000 - Jul 2012 (12 years 6 months)
Managed a small private showing stable and property, overseeing daily operations. Maintained detailed records and schedules for veterinary care, vaccinations, worming, and farrier services.
Veterinary Assistant/Receptionist
Shelton Veterinary Hospital
Apr 2007 - Nov 2009 (2 years 7 months)
Managed phone calls, scheduled appointments, and handled client check-ins and check-outs. Assisted with administering medications, starting IVs, and preparing the surgery suite.
Education
Degrees, certifications, and relevant coursework
Technical Career Institutes
Training for in Veterinary technician, Veterinary Technology
2015 - 2016
Completed a comprehensive training program focused on veterinary technician skills. Gained practical experience in animal handling, medical imaging, and assisting with veterinary procedures.
Availability
Location
Authorized to work in
Job categories
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