Biljana Bozhinovska

Completed an intensive product management course covering product design, UX, testing, backlog management, and product launch. Earned Scrum Product Owner certification.

Completed an intensive 6-month executive professional development and career strategy program.

Directed account team managing end-to-end responsibilities for $750M SaaS client, ensuring global success using a customer-centric, solution-selling approach. Translated client feedback into roadmap priorities and monitored KPIs, led revenue forecasting and QBRs with C-level stakeholders.

Expanded Digital River's market reach into 51 new geographies and integrated 20 payment methods, increasing customer acquisition by 15%. Improved retention by introducing billing process optimizations supported by machine learning, contributing to a 20% increase in renewal rate.

Improved dashboard accuracy by 10% by gathering end-user requirements and translating them into high-fidelity concepts and usable digital solutions. Scoped affiliate partner requirements and designed a private affiliate network to support structured collaboration and process efficiency.

Optimized online shops through multilingual keyword research and SEO text writing, boosting organic traffic. Built and led a usability team, developing an internal strategy that enhanced customer acquisition rates.

Coordinated and quality-controlled content and page localization activities for 40 Microsoft online shops. Communicated with translation agencies and coordinated internal and external online shop reviews.

Developed an online wine shop concept using QFD method to define customer requirements and convert them into engineering specifications. Increased site engagement by 15% by supporting daily content maintenance.

Researched, wrote, and edited PR texts in the area of renewable energy. Increased platform engagement by optimizing text for clarity and SEO.

Provided daily assistance and administrative support to the head of the key customer center. Developed internal procedures for the Service Assurance Department to streamline operations and ensure compliance.

Completed an intensive product management bootcamp covering product design, UX, testing, backlog management, and product launch. Earned Scrum Product Owner certification.

Completed an intensive 6-month executive professional development and career strategy program.

Pursued a Master of Arts in International Business Management with a focus on Customer and Service Management. Coursework included international marketing, IT strategy, CRM, and service management.

Earned a Bachelor of Science in Economics with a focus on E-Business. Coursework included e-business management, multichannel marketing, and accessing applications over the internet.