Open to opportunities

Dewayne Gross

@dewaynegross

Message

I guide B2B SaaS customers from onboarding to measurable business outcomes.

Germany

Message

What I'm looking for

I'm looking to apply my B2B SaaS foundation in a dedicated Customer Success role, guiding customers from onboarding and product adoption to measurable outcomes, retention, and long-term growth.

I've led client lifecycles through my coaching practice and managed enterprise relationships for Puma, Birkenstock, and MediaMarkt at Gate Studios. My work spans intake, onboarding, progress reviews, programme completion, and repeat engagement, earning a 4.8/5 average across 45+ verified Trustpilot reviews.

At VisionAI and IROIN, I led German- and English-language discovery, mapped SaaS capabilities to customer outcomes, supported evaluation cycles, and brought customer insights back to product and onboarding teams. Earlier, I led outbound operations teams of 22–25 people at PURELEI, improving workflow quality and reducing operational errors by 20–25%.

Experience

Work history, roles, and key accomplishments

Current

Founder & Lead Coach

Current

The Atma Vira Method

Jan 2022 - Present (4 years 7 months)

Owned the full client lifecycle for senior professionals, including intake, onboarding, weekly sessions, and progress reviews. Designed structured 4-month programmes with defined milestones and accountability systems, achieving a 4.8/5 average rating across 45+ verified Trustpilot reviews.

Customer Onboarding Success Planning Client Relationship Management Coaching Accountability System

Senior Partnerships & Business Development

Gate Studios

Jan 2025 - Jun 2025 (5 months)

Managed enterprise stakeholder relationships end-to-end with brands including Puma, Birkenstock, and MediaMarkt. Collaborated cross-functionally with creative, marketing, and production teams to translate partner objectives into actionable campaign concepts.

Stakeholder Management Partnership Management Cross Functional Collaboration Relationship Management

Senior Sales Development Representative

VisionAI GmbH

Dec 2023 - Dec 2024 (1 year)

Led discovery and needs-analysis conversations in German and English with mid-market and enterprise clients, identifying adoption barriers and mapping product capabilities to business outcomes. Partnered with product and onboarding teams to feed back customer insights for UX improvements.

Discovery Needs Analysis Cross Functional Collaboration German English

Business Development Representative

CrowdArchitects GmbH (IROIN®)

Aug 2023 - Dec 2023 (4 months)

Built structured discovery and qualification processes for mid-market and enterprise clients, ensuring clean handoffs into onboarding and implementation. Developed value-led communication tailored to target customer profiles.

Discovery Qualification Customer Onboarding CRM

Team Lead, Outbound Operations

PURELEI GmbH

Sep 2020 - May 2022 (1 year 8 months)

Led, coached, and developed a team of 22–25 employees across outbound operations, responsible for hiring, onboarding, 1:1s, and skill development. Redesigned workflows and quality processes, reducing operational errors by 20–25% and improving output consistency.

Team Leadership Coaching Onboarding Process Improvement Quality Assurance Workflow Design

Client Support & Training Roles

Physiotherapy & Service Sector

Jan 2015 - Dec 2019 (4 years 11 months)

Guided clients through structured rehabilitation and training programmes, improving adherence and long-term outcomes. Supported international clients in person and remotely, adapting communication style to individual needs.

client support Training

Education

Degrees, certifications, and relevant coursework

MOD Academy

Certificate, Online Marketing

2025 - 2025

Completed a 1,000-hour full-funnel online marketing program with AI, covering digital marketing strategy, Google Ads, YouTube Ads, SEO, marketing analytics, and AI-assisted content creation.