Open to opportunities

Bilal Abdullah Siddiqui

@bilalabdullahsiddiqu

Message

Dedicated customer service professional with strong sales and communication skills.

Pakistan

Message

What I'm looking for

I am seeking a role in a dynamic organization that values excellent customer service and offers opportunities for growth.

I am a dedicated and experienced customer service professional with a strong background in call center operations. Currently, I work as a Customer Support Executive at Tribe Consulting, where I handle client and customer queries for the Hungry Howie’s Pizza campaign. My role involves managing over 100 calls daily, ensuring timely resolution of concerns while maintaining high customer satisfaction. This experience has honed my multitasking and communication skills, allowing me to consistently deliver quality service and uphold the brand's positive image.

Previously, I served as a Senior Sales Closer at Hello International Marketing, where I specialized in converting high-quality leads into successful sales. My ability to adapt to different environments, coupled with strong communication and persuasive techniques, has enabled me to meet and exceed sales targets consistently. I worked closely with the sales team to strategize pitches and analyze performance, contributing to the overall growth of the team. I am now looking to bring my experience and commitment to a dynamic organization where I can continue delivering excellent service.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Executive

Current

Tribe Consulting

Jan 2024 - Present (1 year 7 months)

At Tribe Consulting, I handle client and customer queries for the Hungry Howie's Pizza campaign via calls and emails. I manage over 100 calls daily, ensuring timely and effective resolution of concerns while maintaining high customer satisfaction.

Customer Support Customer Satisfaction Multitasking

Senior Sales Closer

Hello International Marketing

Jan 2022 - Jan 2024 (2 years)

As a Senior Sales Closer, I converted high-quality leads into successful sales through strong communication and persuasive techniques. I consistently met and exceeded sales targets while maintaining professional client relationships.

Sales Closing Lead Conversion Negotiation Client Relationship Management Sales Strategy

Sales Closer

Nexus BPO Solution

Jan 2021 - Jan 2022 (1 year)

I assisted in managing the sales pipeline, following up on leads, and converting potential clients into successful deals. I supported the senior sales team in preparing pitches, handling client queries, and closing sales.

Sales Pipeline Management Lead Follow Up CRM Tools Sales Efficiency

Education

Degrees, certifications, and relevant coursework

Government Degree Boys College

Intermediate, Pre-engineering

Completed intermediate education with a focus on pre-engineering subjects at Government Degree Boys College. This program provided a foundational understanding of engineering principles and prepared students for further studies in related fields.

The City Model School

Matriculation, Computer Science

Achieved matriculation from The City Model School, specializing in computer science. The curriculum covered fundamental concepts of computer science, providing a strong base for future academic pursuits.