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Usama Azhar

@usamaazhar

Customer support and sales specialist at Tribe Consulting who handled U.S. restaurant orders and increased order value by 10–15%.

Pakistan

Message

At Tribe Consulting, I handled inbound interactions for U.S. restaurant orders, processing requests and coordinating delivery instructions. I increased order value by 10–15% through upselling and product recommendations.

At Abacus Consulting, I resolved ride-related issues involving cancellations, charges, booking problems, and delays. Earlier, at Touchstone Communications, I generated solar solution leads through outbound calls, increasing leads by 25%.

Experience

Work history, roles, and key accomplishments

Business Development Executive

Havana Tech

May 2024 - Oct 2024 (5 months)

Acquired and onboarded new clients for a global trading platform through prospecting, customer engagement, and relationship management. Achieved Top Seller of the Month by acquiring 11 new customers in a month.

Lead Generation Prospecting Client Acquisition Customer Onboarding Relationship Management Sales Outreach Consultative Selling

Customer Service & Sales Representative

Tribe Consulting

Jan 2023 - Dec 2023 (11 months)

Managed U.S. restaurant orders by processing requests, coordinating delivery, and resolving issues to ensure customer satisfaction. Increased order value by 10-15% through upselling and product recommendations.

Customer Service Order Processing Upselling Complaint Resolution Active Listening Problem Solving

Customer Support Representative

Abacus Consulting

Sep 2022 - Dec 2022 (3 months)

Supported customers by resolving ride-related issues, managing complaints, and providing timely solutions. Handled high-volume issues including cancellations, charges, and booking problems with empathy.

Customer Support Issue Resolution Complaint Management Empathy Active Listening Problem Solving

Sales Representative

Touchstone Communications

Aug 2020 - Aug 2021 (1 year)

Generated customer opportunities through outbound calls by introducing solar energy solutions and supporting the sales process. Increased leads by 25% through 400-500 outbound calls monthly.

Cold Calling Lead Generation Customer Acquisition Objection Handling Consultative Selling