Bianca Tomlinson-Keller

As an Area Inside Sales Manager for four Marriott hotels, I drive revenue growth through strategic sales efforts, client relationship management, and sales performance analysis. I collaborate with hotel teams to execute sales initiatives and maintain competitiveness in the market.

Managed group reservations and acted as the Catering and Service Manager for four Marriott properties, ensuring flawless event execution and high guest satisfaction. Proficient in Marriott software and responsible for sales reporting and interdepartmental communication.

Worked in various roles at country clubs and hotels, including Bartender and Event Server. Ensured exceptional customer service and maintained high standards during events.

Performed various roles at multiple properties, focusing on customer service and event execution. Responsibilities included bartending, serving, and managing guest relations.

Optimized guest satisfaction through personalized service, problem-solving, and collaboration with various departments. Developed leadership skills and improved operational efficiency.

Supervised food and beverage operations, ensuring high service quality in a multicultural environment. Trained new staff and maintained communication between kitchen and service teams.

Gained hands-on experience in restaurant and spa operations, managing daily activities and ensuring high-quality service. Developed skills in marketing and logistics.

Managed guest services, ensuring exceptional customer experiences and handling complex guest complaints. Collaborated with sales and events departments to maximize revenue.

Cross-trained in multiple departments, gaining comprehensive knowledge of hotel operations, including food production, housekeeping, and front office management.

Completed a Master's degree in International Business with a focus on Hotel, Resort, and Spa Management. This program provided hands-on experience in hospitality management, emphasizing leadership and operational excellence in the hotel industry.

Earned a Bachelor's degree in Hotel and Restaurant Management, focusing on the principles of hospitality management, customer service, and operational efficiency in the food and beverage industry.