Open to opportunities

Samantha Liechty

@samanthaliechty

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Dedicated hospitality professional with a passion for guest experiences.

United States

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What I'm looking for

I am looking for a role in a dynamic hospitality team that values exceptional service and offers opportunities for growth.

I am a dedicated hospitality professional with three years of industry experience, currently pursuing a degree in Hospitality and Event Management at Kent State University. My passion lies in creating seamless guest experiences through meticulous planning, creativity, and strong organizational skills. I have developed a keen eye for detail and a commitment to excellence, which I apply in every aspect of my work.

Throughout my career, I have gained hands-on experience in various roles within the hospitality sector, including managing banquet layouts, serving food and beverages, and providing exceptional customer service. My ability to adapt to challenges and maintain a high-energy, customer-focused environment has been instrumental in my success. I take pride in my strong communication skills and my ability to foster teamwork, ensuring that every guest leaves with a lasting impression of outstanding service.

Experience

Work history, roles, and key accomplishments

Current

Pro Shop Manager

Current

Fowlers Mill Golf Course

Apr 2021 - Present (4 years 5 months)

Assisted customers with check-in for tee time reservations, processed payments, and managed inquiries. Coordinated banquet dining room layouts, set up buffet and dining tables, and ensured proper preparation for guest use. Conducted thorough inventory checks, stocked the beverage cart and grill room, and prepared food and drinks per guest requests.

Customer Service Inventory Management Banquet Setup Beverage Service Communication

Bartender

The Basement Bar and Grill

Aug 2024 - Jan 2025 (5 months)

Served food and crafted alcoholic beverages while ensuring a safe and responsible drinking environment by monitoring alcohol consumption. Developed strong mixology skills, including crafting classic and specialty cocktails to enhance the guest experience. Maintained accurate records of daily sales transactions, tracked inventory levels, and assisted with stock management to ensure efficient operat

Mixology Alcohol Safety Inventory Management Customer Service Multitasking Communication

Server

Pub Frato

Oct 2022 - Aug 2024 (1 year 10 months)

Provided excellent customer service by addressing guest requests and resolving issues promptly. Served food and alcoholic beverages while ensuring a safe environment by monitoring alcohol consumption. Memorized menu descriptions, cocktail recipes, and a variety of wines, liquors, and beers to enhance guest recommendations.

Customer Service Order Processing Conflict Resolution Teamwork Communication

Education

Degrees, certifications, and relevant coursework

Kent State University

Bachelor of Science, Hospitality and Event Management

Activities and societies: Kent State Ski Club, Club Management Association of America, Geauga Christians Youth Missions, Schwebel Lecture, Humane Society Rescue Village Volunteer

Currently pursuing a degree in Hospitality and Event Management with a concentration in Event Management and Hotel and Resort Management. Developed strong foundational skills in guest relations, event planning, and hotel operations. Focused on creating seamless guest experiences through meticulous planning, creativity, and strong organizational skills.