Open to opportunities

Erica User

@ericacarrfba

Message

United States

Message

What I'm looking for

Seeking a challenging role that leverages my skills and experience in sales, hospitality, and event management to drive business results and deliver exceptional customer experiences.

I bring a deep background in Customer Success, SaaS consulting, and client relationship management, having worked with global remote teams to support post-sales growth and customer advocacy. Throughout my career, I’ve helped organizations streamline onboarding, boost product adoption, and retain high-value accounts through proactive engagement and solution-driven support.

My approach blends empathy with strategic thinking—I’m passionate about turning customer feedback into actionable insights and building long-term value for both users and companies. I’ve also led customer journey initiatives, contributed to knowledge base development, and collaborated closely with Product, Sales, and Marketing teams to align goals and enhance the customer experience.

In addition to my core work, I’m interested in remote-first operations, digital transformation, and consulting for startups and scaling teams. I'm particularly drawn to companies that value transparency, async communication, and a culture of continuous improvement.

Experience

Work history, roles, and key accomplishments

Current

Director of Sales for Food and Beverage

Current

STIR LLC

Jul 2022 - Present (2 years 11 months)

Supervised and trained a team of 35 staff while managing food and beverage sales operations. Successfully boosted sales volume by 30% since hiring, overseeing the full lifecycle of private events and establishing performance standards.

Sales Management Event Planning Team Leadership Performance Metrics Customer Service Data Analysis Training

Lead Sales Presenter

Pure Home Efficiency

Oct 2021 - Jul 2022 (9 months)

Developed and presented home improvement options to large audiences, increasing leads by 40% and achieving the status of number one presenter for two consecutive quarters, exceeding sales goals significantly.

Presentation Lead Generation Coaching Market Analysis Cross Functional Collaboration

Private House Manager

Chenoweth Law Group

Jul 2019 - Mar 2020 (8 months)

Served as a private house manager, organizing events and managing daily household operations for a family. Handled budgeting and vendor relations while optimizing family schedules.

Event Planning Budgeting Vendor Relations Conflict Resolution Scheduling Communication Team Coordination

Owner

ERICA CARR LLC

Jan 2008 - Feb 2020 (12 years 1 month)

Launched and operated a global beauty business, teaching industry standards to underserved communities. Coordinated a large beauty trade show and negotiated contracts with various stakeholders.

Business Development Event Coordination Contract Negotiation Community Engagement Marketing Team Leadership Financial Management Training Networking

Private House Manager

Stormlight Holdings

Jan 2018 - Feb 2020 (2 years 1 month)

Managed all aspects of a private estate, including travel arrangements and staff management. Oversaw a team of 15 employees and handled budgeting and shopping for household needs.

Budget Management Travel Communication Event Coordination Vendor Management Team Leadership

Lead Server/Bartender/Sommelier

TKRG (Thomas Keller Restaurant Group)

Jan 2003 - Apr 2007 (4 years 3 months)

Provided exceptional service in a high-end restaurant environment, utilizing sommelier skills to enhance guest experiences and contribute to overall sales performance.