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Bianca Ross

@biancaross1

Experienced customer service manager with a passion for client satisfaction.

United States
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What I'm looking for

I am looking for a role in a supportive environment that values client satisfaction and teamwork.

With over 14 years of experience in business management and customer service, I have developed a proven track record of delivering excellent customer experiences and effectively resolving issues. My journey has taken me through various roles, including managing daily operations for a transportation company and overseeing customer interactions in retail and service environments. I pride myself on being a friendly and dependable professional who is passionate about helping others.

As the Owner and Customer Service Manager at Limitless Care Transport LLC, I have honed my skills in scheduling, dispatching, and customer support. I have successfully hired and trained staff, ensuring that our clients receive the highest level of service. My previous roles have equipped me with strong problem-solving abilities and effective communication skills, which I leverage to enhance client satisfaction and foster a positive team environment.

I am now seeking a customer service role where I can bring my expertise in communication, client satisfaction, and leadership to a growing team. I am excited about the opportunity to contribute to a company that values exceptional service and teamwork.

Experience

Work history, roles, and key accomplishments

AT

Driver / Patient Transport

Amadi Transportation

Feb 2019 - Oct 2022 (3 years 8 months)

Assisted patients safely to and from vehicles and appointments. Maintained vehicles and followed strict safety protocols.

CS

Owner / Studio Operations & Front Desk Service

Control Dance Studio

Jan 2010 - Feb 2013 (3 years 1 month)

Managed studio scheduling, billing, and parent communication. Greeted clients, handled sign-ups, and ensured a clean, welcoming environment.

Education

Degrees, certifications, and relevant coursework

SS

South Park High School

High School Diploma, General Studies

2004 - 2008

Completed high school education, graduating in June 2008.

Tech stack

Software and tools used professionally

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Bianca Ross - Owner / Customer Service Manager - Limitless Care Transport LLC | Himalayas