Bianca Ross
@biancaross1
Experienced customer service manager with a passion for client satisfaction.
What I'm looking for
With over 14 years of experience in business management and customer service, I have developed a proven track record of delivering excellent customer experiences and effectively resolving issues. My journey has taken me through various roles, including managing daily operations for a transportation company and overseeing customer interactions in retail and service environments. I pride myself on being a friendly and dependable professional who is passionate about helping others.
As the Owner and Customer Service Manager at Limitless Care Transport LLC, I have honed my skills in scheduling, dispatching, and customer support. I have successfully hired and trained staff, ensuring that our clients receive the highest level of service. My previous roles have equipped me with strong problem-solving abilities and effective communication skills, which I leverage to enhance client satisfaction and foster a positive team environment.
I am now seeking a customer service role where I can bring my expertise in communication, client satisfaction, and leadership to a growing team. I am excited about the opportunity to contribute to a company that values exceptional service and teamwork.
Experience
Work history, roles, and key accomplishments
Owner / Customer Service Manager
Limitless Care Transport LLC
Jan 2023 - Present (2 years 8 months)
Managed daily operations including scheduling, dispatching, and customer support. Hired and trained drivers and office staff, ensuring excellent client interactions.
Owner / Residential & Commercial Cleaner
Ross Value Cleaning Corp
Sep 2018 - Dec 2023 (5 years 3 months)
Communicated with clients for booking and satisfaction follow-ups. Managed schedules, cleaning staff, supplies, and client preferences.
Driver / Patient Transport
Amadi Transportation
Feb 2019 - Oct 2022 (3 years 8 months)
Assisted patients safely to and from vehicles and appointments. Maintained vehicles and followed strict safety protocols.
Owner / Online Customer Experience Manager
Honees Runway Boutique
Jan 2013 - Dec 2018 (5 years 11 months)
Managed customer communication, online orders, returns, and inquiries. Created engaging marketing content and handled social media channels.
Owner / Studio Operations & Front Desk Service
Control Dance Studio
Jan 2010 - Feb 2013 (3 years 1 month)
Managed studio scheduling, billing, and parent communication. Greeted clients, handled sign-ups, and ensured a clean, welcoming environment.
Education
Degrees, certifications, and relevant coursework
South Park High School
High School Diploma, General Studies
2004 - 2008
Completed high school education, graduating in June 2008.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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