Bianca Calderon

Responsible for processing MassHealth applications and providing customer support. Ensured compliance with HIPAA laws while verifying caller information and coordinating application processes.

Provided customer service and managed prescription requests. Maintained patient profiles and processed medical insurance claims while ensuring accurate inventory management.

Managed phone communications and acted as a liaison between patients and medical staff. Handled patient demographics data entry and insurance verification.

Delivered customer service and managed prescription requests. Maintained patient profiles and processed medical insurance claims efficiently.

Handled high volume inbound calls, dispatched emergency personnel, and managed scheduling and billing for company accounts.

Provided customer service and managed sales transactions. Responsible for store audits, merchandising, and banking operations.

Currently pursuing a Bachelor's degree in Psychology, focusing on understanding human behavior and mental processes.

Completed an Associate's degree in Thanatology, specializing in Funeral Services and Grief Counseling.

Completed training as a Certified Pharmacy Technician, gaining essential skills for medication management and patient care.

Graduated with a Diploma and Certificate of Cosmetology, providing foundational skills in beauty and personal care.

Earned a HIPAA Rights Certificate, emphasizing the importance of patient confidentiality and data protection in healthcare.