GDg d
@gd0
Detail-oriented healthcare professional with a passion for customer service.
United StatesWhat I'm looking for
I am a detail-oriented healthcare professional with an Associate’s in Health Science and several years of experience in pharmacy and customer service roles. I have a proven ability to lead teams, manage high-volume tasks accurately, and provide compassionate service in both clinical and customer-facing settings. My skills in communication, organization, and problem-solving have been instrumental in my success in the healthcare field.
Throughout my career, I have worked in various capacities, including as a Pharmacy Technician and Customer Service Representative. I have consistently demonstrated my ability to maintain compliance with HIPAA and FDA guidelines while ensuring patient confidentiality. My experience at Brigham and Women’s Hospital and East Boston Neighborhood Health Center has equipped me with the skills to provide clear medication instructions and effectively communicate with patients and healthcare professionals.
I am passionate about contributing to healthcare or customer support roles where I can leverage my bilingual skills and experience in high-pressure environments. I am eager to continue growing in my career while delivering exceptional service to patients and clients alike.
Experience
Work history, roles, and key accomplishments
Customer Service
Alaska/Delta Airlines
Nov 2021 - Present (3 years 8 months)
Delivered high-quality customer service in a fast-paced, regulated environment while assisting hundreds of customers daily with bookings, changes, and travel issues. Maintained accuracy in identity verification, documentation, and system updates, demonstrating strong attention to detail and policy compliance.
Pharmacy Technician
Brigham and Women's Hospital
Apr 2021 - Present (4 years 3 months)
Maintained compliance with HIPAA and FDA guidelines by ensuring patient confidentiality and adhering to safety protocols. Provided clear medication instructions to patients and caregivers, including proper use, dosage, and storage.
Pharmacy Technician
East Boston Neighborhood Health Center
Dec 2018 - Present (6 years 7 months)
Worked in the pharmacy call center, assisting an average of 20 patients per hour with prescription inquiries, refill requests, and insurance-related issues. Accurately prepared and dispensed medications by measuring, counting, and labeling prescriptions per provider instructions.
Pharmacy Technician / Team Lead
Walgreens
Dec 2015 - Present (9 years 7 months)
Trained and mentored new team members to ensure efficient operations and a high level of customer service. Managed front-end operations and maintained the store's overall organization.
Education
Degrees, certifications, and relevant coursework
Bunker Hill Community College
Associate of Science, Health Science
Activities and societies: Dean’s List, Current; Member, National Society of Leadership and Success (NSLS), 2023–Present
Graduated in May 2025 with an Associate of Science in Health Science. Achieved Dean's List recognition and became a member of the National Society of Leadership and Success (NSLS) from 2023 to present. Relevant coursework included Medical Terminology, Communications, and Computer Applications & Concepts.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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