Open to opportunities

Leanne Varona

@leannevarona

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Dedicated customer service representative with extensive pharmacy experience.

United States

Message

What I'm looking for

I seek a role that values customer service and offers growth opportunities.

I'm Leanne Varona, a committed customer service representative with a diverse background in the healthcare and service industries. Currently, I work at J&S Painting LLC, where I manage customer inquiries and coordinate painting projects, ensuring a seamless experience from initial contact to job scheduling. My role has honed my organizational skills and ability to communicate effectively with clients.

In addition to my current position, I have experience as an Outbound Associate at UPS Health, where I contribute to the critical task of shipping vaccines. My background as a Pharmacy Technician at CVS Health has equipped me with essential skills in customer service, problem-solving, and medical billing. I am bilingual, fluent in both English and Spanish, which allows me to connect with a broader range of customers and provide exceptional service.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative/Call Center

Current

J&S Painting LLC

Mar 2023 - Present (2 years 4 months)

Managed customer inquiries for painting projects, gathering detailed requirements and scheduling estimates. Responsible for preparing and delivering estimates to clients, and coordinating job schedules for painters.

Customer Service Scheduling Client Communication Data Entry Negotiation Project Coordination Sales Time Management

Current

Outbound Associate

Current

UPS Health

Aug 2022 - Present (2 years 11 months)

Worked in the outbound department for Pfizer vaccine shipments, gaining comprehensive experience in various warehouse operations. Responsibilities included picking, packing, loading, labeling, and quality control.

Pick Quality Control Warehouse operations Supply Chain Logistics Inventory Management

Current

Pharmacy Technician

Current

CVS Health

Dec 2021 - Present (3 years 7 months)

Filled prescriptions and accurately input customer information into the computer system. Provided problem-solving assistance to customers over the phone and in person, and conducted COVID testing while managing the testing website.

Pharmacy Technician Experience Data Entry Customer Service HIPAA)Medical Terminology Problem Solving Insurance Verification

Front Desk Receptionist

Lucy's Lash Bath and Spa

Jan 2018 - Aug 2021 (3 years 7 months)

Welcomed customers, answered service-related questions, and prepared them for their appointments. Managed check-outs, processed payments, provided receipts, and scheduled future appointments.

Customer Service Appointment Management Communication Skills Organizational Skills Cashiering

Education

Degrees, certifications, and relevant coursework

Pleasure Ridge Park High School Magnet Career Academy

High School Diploma, General Studies

Completed high school education with a focus on career readiness through the Magnet Career Academy. Gained foundational knowledge and skills relevant to various professional fields.