Bhuvan Singh
@bhuvansingh
I grow enterprise SaaS accounts through adoption, retention, and expansion.
IndiaWhat I'm looking for
At Info Edge, I manage 270 enterprise B2B accounts across India and North America, representing a USD 2.34 million book of business across IT, BFSI, Ed-Tech, HR-Tech, and Voice AI.
I delivered 103.1% NRR, 93.8% GRR, a 9.1 average NPS, and grew portfolio ACV by 0.8x through value alignment, product evangelism, and expansion planning. I also drove 35 account expansions, generated ₹10 lakhs in incremental revenue, and led a ₹32 lakh net-new business cycle end to end.
Previously at Simulanis Solutions, I owned the post-sale journey for enterprise customers including Amazon, Yamaha, ReNew Power, and Jindal Steel & Power. I built customer success playbooks, delivered 200+ tailored training sessions, and helped drive 8% revenue uplift through upsell and cross-sell for two consecutive fiscal years.
I enjoy turning customer feedback, adoption data, and AI-enabled platform capabilities into measurable outcomes. My experience spans onboarding, QBRs, churn prevention, team mentoring, CRM discipline, and enterprise success planning across APAC, UK, US, and India.
Experience
Work history, roles, and key accomplishments
Sr. Manager – Customer Success & Corporate Sales
Oct 2024 - Present (1 year 11 months)
Managing a portfolio of 270 enterprise B2B accounts across PAN India and North America, delivering NRR of 103.1% and GRR of 93.8%. Drove 35 account expansions and led end-to-end enterprise onboarding for SaaS clients.
Manager – Business Development & Customer Success
Simulanis Solutions Pvt Ltd
Feb 2019 - Sep 2024 (5 years 7 months)
Owned post-sale customer journey for enterprise B2B accounts, driving onboarding, adoption, and success planning. Designed scalable customer success playbooks and accelerated platform adoption through 200+ training sessions.
Orchestrated and optimized the corporate sales process, resulting in a 16% increase in conversion rates. Secured long-term contracts with 5 new clients and strengthened partner relationships, increasing retention rates by 14%.
Created and updated content for client knowledge bases, internal training, and marketing collaterals. Managed creation and maintenance of customer accounts and records in the CRM system.
Education
Degrees, certifications, and relevant coursework
GGSIPU - JIMS, New Delhi
MBA, International Business & Marketing
2016 - 2018
Pursued an MBA with a major in International Business and Marketing from GGSIPU - JIMS, New Delhi, from 2016 to 2018.
IPS Academy, Indore
Bachelor of Commerce (Honors), Commerce
2014 - 2016
Completed a Bachelor of Commerce (Honors) from IPS Academy, Indore, with relevant coursework in accounting, taxation, and economics.
LinkedIn Learning
Earn Customer Trust and Cultivate Lasting Relationships, Customer Success
Completed the certification 'Earn Customer Trust and Cultivate Lasting Relationships' from LinkedIn Learning.
Availability
Location
IndiaAuthorized to work in
Salary expectations
Skills
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