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Bhushan Patil

@bhushanpatil

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Technology analyst AIB | M.Sc. Computing Cloud Technologies | PGD Cloud Technologies | Ireland

Ireland

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What I'm looking for

I seek a job with continuous learning and diverse technical challenges in a collaborative team environment. A clear career advancement path, and work-life balance are important to me. Engaging with cutting-edge technology, a positive company culture, and opportunities for leadership or mentorship appeal to me. Feeling recognized and appreciated for my contributions is also a priority.

Masters of Science graduate with 2+ years of experience. Passion for producing actionable insights and improving businesses. Skilled in troubleshooting issues, proposing practical solutions, and collaborating seamlessly within diverse, fast-paced environments. I possess excellent client-facing relationship skills and a track record of meeting deadlines. Proficient in Linux operating systems, PostgreSQL databases, and a range of tools and utilities including Tussom, Zabbix, Splunk, MS Office, and MRTG.

Experience

Work history, roles, and key accomplishments

Current

Technology analyst

Current

Allied Irish Banks

Nov 2022 - Present (3 years 7 months)

● Troubleshooting and resolving customer login issues via Splunk.
● Providing RCA for further diagnosis and resolution.
● Escalated the issues to relevant teams and tracked the progress until it was resolved.
● Achieved maximum customer issue resolution rate.

Splunk Linux Salesforce Technical Support Customer Service Customer Support

Technical Support representative

Tata Consultancy Services

Jun 2022 - Sep 2022 (3 months)

● Handled customer requests/problems; investigated the situation, determined the best
course of action, and followed up with the customer on resolution.
● Utilized a computerized system for troubleshooting.
● Received commendation for maintaining a high level of customer satisfaction.

Technical Support Operations Customer Facing Customer Success Customer Support Customer Service

Data Center Engineer

Yotta Infrastructure and Solutions

Feb 2020 - Mar 2021 (1 year 1 month)

● Provide first-level technical support to customers via phone, email, or face-to-face
interactions.
● Worked on flexible hours for production, backup, and on-call support for 24/7
environments.
● Resolved incidents like monitoring and service requests as per SLA.
● Proactively monitored virtual infrastructure for performance – escalating potential issues
to immediate management and respective Tea