Open to opportunities

schenit paul

@schenitpaul

Message

I resolve enterprise technical issues using SQL, ticketing systems, and clear documentation.

Ireland

Message

What I'm looking for

I'm looking for Technical Support, Product Support, or Customer Service roles where I can resolve customer issues, improve support processes, use SQL and ticketing systems, and contribute in a fast-paced environment.

I've supported more than 100 enterprise accounts at Tata Consultancy Services across APAC, EMEA, LATAM, and North America, resolving customer issues through phone and email support.

I use SQL for account and transaction troubleshooting, and ServiceNow and Jira to document cases, reproduction steps, and logs. This work helped reduce resolution times by 30%, and I was promoted within one month for my client operations and case-management performance.

At Laviour, an early-stage e-commerce marketplace, I supported partner onboarding and query resolution while using SQL and Python scripts to improve reporting and processes. I also built SOPs, trackers, and documentation that improved turnaround time and operational consistency.

I'm currently coordinating security and facilities operations in Dublin, serving as a central contact for technical and operational queries while maintaining accurate incident records. I'm available for full-time support roles in Ireland.

Experience

Work history, roles, and key accomplishments

Product Support Specialist, Client Operations

Tata Consultancy Services

Jun 2023 - Aug 2024 (1 year 2 months)

Acted as first point of contact for 100+ enterprise accounts, resolving support tickets via phone and email. Used SQL, ServiceNow, and Jira to track cases and reduce resolution times by 30 percent.

SQL ServiceNow Jira Troubleshooting Root Cause Analysis Documentation Customer Support Case Management