Paul Foley

Managed the full lifecycle of PSC/SSL certificates and configured Active Directory/LDAP identity sources to ensure a secure vSphere environment. Installed, upgraded, and maintained VMware components, while diagnosing and resolving complex software/hardware issues and leading Severity 1 incident responses.

Installed, maintained, and repaired IT hardware across diverse OS environments, managing dispatch logistics. Executed server migrations to the cloud, administered Active Directory and AWS, and implemented Palo Alto security technologies.

Consistently met KPIs by resolving client issues via calls, emails, and service requests, maintaining high metrics for first-call resolution. Collaborated with teams to broaden expertise and championed service-desk improvements by onboarding staff and enhancing processes.

Provided customer service support, handling high call volumes and resolving client inquiries effectively. Maintained strong performance metrics and ensured customer satisfaction.

Delivered customer support for an e-commerce platform, addressing diverse customer needs and resolving issues efficiently. Utilized product knowledge to provide accurate and timely assistance.

Managed IT systems and provided comprehensive technical support to users. Performed hardware troubleshooting, network management, and system administration tasks.

Focused on the principles of computer games design and development, covering aspects such as game mechanics, programming, and digital art. Gained foundational knowledge in creating interactive entertainment experiences.

Studied computer games design and development, focusing on core concepts and practical application. Developed skills in game creation and understanding the industry's technical requirements.