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Nikhil SuryawanshiNS
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Nikhil Suryawanshi

@nikhilsuryawanshi1

Technical support professional specializing in SaaS troubleshooting, Azure workflows and customer success.

India
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What I'm looking for

I seek a remote role where I can apply SaaS support, Azure and Linux skills, improve customer experience, and reduce ticket volume through documentation and automation.

I am a technical support professional with experience supporting SaaS users, troubleshooting complex issues, and improving support operations. I have worked remotely with cross-functional engineering teams to resolve incidents and streamline onboarding.

At Invisible Technologies I standardized technical support documentation, collaborated with senior engineers on Azure and Power BI workflows, and used Linux administration to diagnose and resolve problems. I also helped investigate a system outage and automated initial customer responses to reduce impact.

Previously at SeatGeek I handled customer inquiries, researched complex cases, escalated appropriately, and contributed to a knowledge base while maintaining above-average KPIs and earning multiple performer recognitions.

I hold a B.Tech from University of Pune and bring practical skills in SQL, Python, Azure, Power BI, Linux system administration, and ticketing/CRM tools like Zendesk and HelpShift. I focus on improving customer experience and reducing ticket volumes through documentation and automation.

Experience

Work history, roles, and key accomplishments

IT

Technical Support Associate

Invisible Technologies

Nov 2022 - Dec 2024 (2 years 1 month)

Supported users for a SaaS platform by troubleshooting, onboarding, and resolving issues; standardized support documentation to reduce ticket volume and automated first-response workflows during a system outage.

Education

Degrees, certifications, and relevant coursework

Savitribai Phule Pune University logoSU

Savitribai Phule Pune University

Bachelor of Technology, Engineering

Completed a B.Tech engineering degree at Savitribai Phule Pune University, graduating in November 2020.

Tech stack

Software and tools used professionally

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