Nikhil Suryawanshi
@nikhilsuryawanshi1
Technical support professional specializing in SaaS troubleshooting, Azure workflows and customer success.
What I'm looking for
I am a technical support professional with experience supporting SaaS users, troubleshooting complex issues, and improving support operations. I have worked remotely with cross-functional engineering teams to resolve incidents and streamline onboarding.
At Invisible Technologies I standardized technical support documentation, collaborated with senior engineers on Azure and Power BI workflows, and used Linux administration to diagnose and resolve problems. I also helped investigate a system outage and automated initial customer responses to reduce impact.
Previously at SeatGeek I handled customer inquiries, researched complex cases, escalated appropriately, and contributed to a knowledge base while maintaining above-average KPIs and earning multiple performer recognitions.
I hold a B.Tech from University of Pune and bring practical skills in SQL, Python, Azure, Power BI, Linux system administration, and ticketing/CRM tools like Zendesk and HelpShift. I focus on improving customer experience and reducing ticket volumes through documentation and automation.
Experience
Work history, roles, and key accomplishments
Technical Support Associate
Invisible Technologies
Nov 2022 - Dec 2024 (2 years 1 month)
Supported users for a SaaS platform by troubleshooting, onboarding, and resolving issues; standardized support documentation to reduce ticket volume and automated first-response workflows during a system outage.
Handled customer inquiries by diagnosing issues, recommending and implementing resolutions, maintaining above-average KPIs, and contributing to the support knowledge base.
Education
Degrees, certifications, and relevant coursework
Savitribai Phule Pune University
Bachelor of Technology, Engineering
Completed a B.Tech engineering degree at Savitribai Phule Pune University, graduating in November 2020.
Availability
Location
Authorized to work in
Job categories
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