Nikhil Suryawanshi

I am a technical support professional with experience supporting SaaS users, troubleshooting complex issues, and improving support operations. I have worked remotely with cross-functional engineering teams to resolve incidents and streamline onboarding.

At Invisible Technologies I standardized technical support documentation, collaborated with senior engineers on Azure and Power BI workflows, and used Linux administration to diagnose and resolve problems. I also helped investigate a system outage and automated initial customer responses to reduce impact.

Previously at SeatGeek I handled customer inquiries, researched complex cases, escalated appropriately, and contributed to a knowledge base while maintaining above-average KPIs and earning multiple performer recognitions.

I hold a B.Tech from University of Pune and bring practical skills in SQL, Python, Azure, Power BI, Linux system administration, and ticketing/CRM tools like Zendesk and HelpShift. I focus on improving customer experience and reducing ticket volumes through documentation and automation.