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@kiranbaiju
Dedicated System Administrator with expertise in IT infrastructure management.
IrelandI am a dedicated System Administrator with over three years of hands-on experience in managing and troubleshooting complex IT environments. My expertise spans across Windows and Linux system administration, technical support, and network security, supported by a Master’s degree in Cyber Security. I excel in diagnosing and resolving technical issues, optimizing server performance, and ensuring the smooth operation of IT infrastructures.
Throughout my career, I have consistently sought opportunities to learn new technologies and enhance my skills. My experience includes shell scripting, Active Directory management, and security monitoring. I am committed to delivering efficient solutions while staying current with industry advancements, as evidenced by my role as a Team Leader at Masterlink Solution Limited, where I improved operational efficiency by 20% and maintained a 95% customer satisfaction rate.
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Work history, roles, and key accomplishments
Masterlink Solution Limited
Aug 2023 - Present (2 years 3 months)
Managed a team of 15+ staff, improving operational efficiency by 20%. Handled over 50 daily customer interactions with a 95% satisfaction rate. Oversaw installation and configuration of Honeywell scanners for inventory tracking.
Server Streak
Jun 2022 - Jul 2023 (1 year 1 month)
Managed IT infrastructure for 100+ users, ensuring 99.9% uptime. Created user accounts, enforced security protocols, and installed software packages. Monitored server health and ensured compliance.
Inspirisys Solution Limited
Mar 2021 - Mar 2022 (1 year)
Provided technical support to over 800 branches, resolving 95% of issues within 30 minutes. Managed user access through Active Directory and ensured system stability through regular updates.
EYS IT Solution Company
May 2019 - Mar 2020 (10 months)
Managed hardware replacements and created technical documentation, reducing support tickets by 30%. Trained staff on IT systems and maintained accurate inventory of IT assets.
Degrees, certifications, and relevant coursework
DSMaster of Science, Cyber Security
2022 - 2023
Completed a Master of Science in Cyber Security, focusing on advanced topics in information security, risk management, and network security. Developed skills in identifying vulnerabilities and implementing security measures to protect IT infrastructures.
Bachelor of Science, Computer Science
2015 - 2018
Earned a Bachelor of Science in Computer Science, covering essential topics such as programming, data structures, and systems analysis. Gained foundational knowledge necessary for a career in IT and system administration.
Software and tools used professionally
IrelandYou can contact Kiran and 90k+ other talented remote workers on Himalayas.
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