Open to opportunities

Kiran Baiju

@kiranbaiju

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Dedicated System Administrator with expertise in IT infrastructure management.

Ireland

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What I'm looking for

I am looking for a role that offers growth opportunities, a collaborative environment, and the chance to work with cutting-edge technologies.

I am a dedicated System Administrator with over three years of hands-on experience in managing and troubleshooting complex IT environments. My expertise spans across Windows and Linux system administration, technical support, and network security, supported by a Master’s degree in Cyber Security. I excel in diagnosing and resolving technical issues, optimizing server performance, and ensuring the smooth operation of IT infrastructures.

Throughout my career, I have consistently sought opportunities to learn new technologies and enhance my skills. My experience includes shell scripting, Active Directory management, and security monitoring. I am committed to delivering efficient solutions while staying current with industry advancements, as evidenced by my role as a Team Leader at Masterlink Solution Limited, where I improved operational efficiency by 20% and maintained a 95% customer satisfaction rate.

Experience

Work history, roles, and key accomplishments

Current

Team Leader

Current

Masterlink Solution Limited

Aug 2023 - Present (1 year 9 months)

Managed a team of 15+ staff, improving operational efficiency by 20%. Handled over 50 daily customer interactions with a 95% satisfaction rate. Oversaw installation and configuration of Honeywell scanners for inventory tracking.

Team Management Customer Service Operations Inventory Management Performance Monitoring

System Administrator

Server Streak

Jun 2022 - Jul 2023 (1 year 1 month)

Managed IT infrastructure for 100+ users, ensuring 99.9% uptime. Created user accounts, enforced security protocols, and installed software packages. Monitored server health and ensured compliance.

System Administration Security Compliance Monitoring

Associate Engineer – Technical Support

Inspirisys Solution Limited

Mar 2021 - Mar 2022 (1 year)

Provided technical support to over 800 branches, resolving 95% of issues within 30 minutes. Managed user access through Active Directory and ensured system stability through regular updates.

Technical Support Active Directory Troubleshooting

Desktop Support Engineer

EYS IT Solution Company

May 2019 - Mar 2020 (10 months)

Managed hardware replacements and created technical documentation, reducing support tickets by 30%. Trained staff on IT systems and maintained accurate inventory of IT assets.

Technical Documentation User Training Inventory Management Troubleshooting

Education

Degrees, certifications, and relevant coursework

Dublin Business School

Master of Science, Cyber Security

2022 - 2023

Completed a Master of Science in Cyber Security, focusing on advanced topics in information security, risk management, and network security. Developed skills in identifying vulnerabilities and implementing security measures to protect IT infrastructures.

MK University College

Bachelor of Science, Computer Science

2015 - 2018

Earned a Bachelor of Science in Computer Science, covering essential topics such as programming, data structures, and systems analysis. Gained foundational knowledge necessary for a career in IT and system administration.