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Aniket Hande

@anikethande

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Technical Support Engineer specializing in AWS high-availability operations and Kubernetes reliability.

Ireland

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What I'm looking for

I want to work on AWS-based, high-availability platforms where I can own incident response, automate deployments, and strengthen observability—collaborating with Dev/QA/Ops to deliver reliable releases and continuously reduce time-to-resolution.

I’m a Technical Support Engineer with 3+ years of experience operationalizing high-availability telecommunication platforms on AWS in production environments. I focus on incident management, infrastructure troubleshooting, deployment automation, and system reliability across multi-client platforms—bringing structure to complex operational issues and keeping services stable.

I support containerized applications on Kubernetes and Docker, helping teams deploy and validate production services (30+ services) with health checks, configuration fixes, and release coordination. With strong Linux administration and scripting in Python and Bash, I use observability and monitoring (e.g., CloudWatch, Prometheus, Grafana, ELK Stack) to accelerate root-cause analysis, reduce mean time to resolution by 20%, and improve the response process through thorough documentation.

Experience

Work history, roles, and key accomplishments

Technical Support Engineer

LTIMindtree

Oct 2020 - Jul 2023 (2 years 9 months)

Acted as first line of contact for customer-reported production issues, resolving incidents within SLA targets through root-cause analysis and AWS/Linux troubleshooting. Supported Kubernetes/Docker deployments for 30+ production services and reduced mean time to resolution by 20% by coordinating with Development, QA, and Operations.

Incident Management Root Cause Analysis AWS EC2 S3 IAM VPC Kubernetes Docker Terraform GitHub Linux Administration Prometheus Grafana ELK

Education

Degrees, certifications, and relevant coursework

National College of Ireland

Master of Science (MSc), Cloud Computing

2024 - 2025

Activities and societies: Thesis: CLI-based containerization tool for automated and seamless integration with Cloud CI/CD workflows.

MSc in Cloud Computing, including a thesis on a CLI-based containerization tool for seamless integration with Cloud CI/CD workflows.

Pillai College

Bachelor of Science (BSc), Information Science

2017 - 2020

Activities and societies: Relevant coursework: Cloud Computing, Software Engineering, Operating Systems, Database Management Systems, and Analytics.

BSc in Information Science with coursework covering core areas such as cloud computing, software engineering, operating systems, and database management systems.