Open to opportunities

Bhumika Bhathija

@bhumikabhathija

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Branch Lead focused on seamless logistics, customer support, and team performance.

Canada

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What I'm looking for

I’m looking for a customer-first team where I can lead day-to-day operations, manage inventory and shipments, and strengthen sales outcomes through strong service, training, and organized workflows.

I’m a Branch Lead who oversees branch operations from opening to closing, ensuring seamless daily functions. I manage inventory and restocking supplies, organize and sort shipments for processing, and help ensure timely, accurate branch closing.

I bring exceptional customer service skills across front-desk operations and sales roles—guiding new customers through account creation, shipment processes, and onboarding. I also lead by example with training and support, document customer interactions using Salesforce, and use Microsoft Office and other software to manage tasks and data while staying focused on individual and team goals.

Experience

Work history, roles, and key accomplishments

Current

Branch Lead

Current

ChitChats Express Inc.

Sep 2024 - Present (1 year 10 months)

Oversee branch operations from opening to closing, ensuring daily operational continuity. Manage inventory and customer/front-desk support, and coordinate shipment organization and loading assistance for timely processing.

Branch Operations Inventory Management Customer Support Front Desk Operations Email Support Shipment Sorting Logistics Coordination Team Coordination Microsoft Office

Sales Representative

Freedom Store

May 2024 - Sep 2024 (4 months)

Worked from opening to closing and sold phones, SIM cards, accessories, and phone plans. Provided product knowledge and processed transactions while supporting smooth store operations.

Retail Sales Customer Service Product Knowledge Accessories Transaction Processing Store Operations

Sales representative

Canadian Tire

Mar 2024 - Sep 2024 (6 months)

Sold Canadian Tire Mastercard and helped customers open online accounts. Supported card activation and cashbacks, met daily targets, and explained interest rates and card benefits to customers.

Credit Card Sales Customer Onboarding Activation Cashback Sales Targets Interest Rate Explanations Customer Service Transaction Processing Retail Operations

Sales representative

Neo Financial

Feb 2024 - Mar 2024 (1 month)

Sold debit and credit cards and opened savings accounts for customers. Resolved customer issues, explained account benefits, and met weekly and daily targets while supporting other team members.

Debit Card Sales Credit Card Sales Savings Account Opening Sales Targets Customer Service

Server/Assistant Manager

Maja Indian Cuisine

Mar 2023 - Dec 2023 (9 months)

Provided excellent customer service in-store and by phone, including greeting guests, answering inquiries, and offering suggestions. Managed transactions, maintained cash registry and balances, supported ordering and restocking, and helped with staff scheduling, training, and hiring.

Customer Service Order Taking Dish Recommendations Transaction Processing Cash Handling Cash Register Balancing Staff Scheduling Training Support Restaurant Setup

Sales Team Lead

Inkeros (TELUS)

Aug 2022 - Feb 2023 (6 months)

Documented customer interactions using Salesforce to capture data in the processing system. Tailored sales approaches to client needs to improve marketing effectiveness, maintained client satisfaction, and followed up with existing customers to address issues.

Sales Leadership Salesforce Customer Satisfaction Issue Resolution Marketing Effectiveness