Raina Raina
@rainaraina
Dedicated customer service professional with over 5 years of experience.
CanadaWhat I'm looking for
I am a passionate and hardworking individual with over 5 years of experience in customer service and banking. My journey began at Walmart Canada, where I honed my skills in customer interaction and financial transactions. This foundational experience paved the way for my role as a Customer Service Experience Associate, where I consistently delivered excellent service and ensured customer satisfaction.
At Uniqlo Canada, I took on a leadership role, effectively managing a team of over 50 employees. I prioritized customer service on the sales floor and supported my team in achieving store goals. My current position as a Banking Centre Representative at CIBC Canada has further solidified my expertise in the banking sector, where I assist customers with credit card inquiries and transactions, showcasing my strong communication and problem-solving skills.
Experience
Work history, roles, and key accomplishments
Banking Centre Representative
CIBC
May 2022 - Jan 2024 (1 year 8 months)
Responsible for answering customer inquiries about credit card products and services, processing transactions, and resolving customer issues. Provided information on credit card features and assisted with broader banking needs.
Banking Centre Representative
CIBC
May 2022 - Jan 2024 (1 year 8 months)
Responsible for answering customer inquiries about credit card products and services, processing transactions, and resolving customer issues. Demonstrated strong communication and problem-solving skills while assisting customers with their banking needs.
Customer Service Team Lead
Uniqlo
Jul 2018 - May 2021 (2 years 10 months)
Led a team of over 50 employees, ensuring excellent customer service on the sales floor. Managed team member queries and problems, and provided training and supervision to achieve store goals.
Customer Service Team Lead
Uniqlo
Jul 2018 - May 2021 (2 years 10 months)
Led a team of over 50 employees to ensure exceptional customer service on the sales floor. Managed team operations in the absence of the manager and provided training and support to team members.
Customer Service Experience Associate
Walmart
Mar 2017 - Jun 2018 (1 year 3 months)
Provided excellent customer service by greeting customers, processing transactions quickly, and assisting in the self-checkout area. Ensured a pleasant shopping experience through prompt service.
Customer Service Experience Associate
Walmart
Mar 2017 - Jun 2018 (1 year 3 months)
Welcomed and assisted customers, ensuring prompt service and efficient financial transactions. Handled cash and card transactions and supported self-checkout areas.
Education
Degrees, certifications, and relevant coursework
SCSt. Clair College
Diploma, Business
2017 - 2018
Availability
Location
CanadaAuthorized to work in
Job categories
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