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Open to opportunities

Raina Raina

@rainaraina

Dedicated customer service professional with over 5 years of experience.

Canada
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a passionate and hardworking individual with over 5 years of experience in customer service and banking. My journey began at Walmart Canada, where I honed my skills in customer interaction and financial transactions. This foundational experience paved the way for my role as a Customer Service Experience Associate, where I consistently delivered excellent service and ensured customer satisfaction.

At Uniqlo Canada, I took on a leadership role, effectively managing a team of over 50 employees. I prioritized customer service on the sales floor and supported my team in achieving store goals. My current position as a Banking Centre Representative at CIBC Canada has further solidified my expertise in the banking sector, where I assist customers with credit card inquiries and transactions, showcasing my strong communication and problem-solving skills.

Experience

Work history, roles, and key accomplishments

CI

Banking Centre Representative

CIBC

May 2022 - Jan 2024 (1 year 8 months)

Responsible for answering customer inquiries about credit card products and services, processing transactions, and resolving customer issues. Provided information on credit card features and assisted with broader banking needs.

CI

Banking Centre Representative

CIBC

May 2022 - Jan 2024 (1 year 8 months)

Responsible for answering customer inquiries about credit card products and services, processing transactions, and resolving customer issues. Demonstrated strong communication and problem-solving skills while assisting customers with their banking needs.

WA

Customer Service Experience Associate

Walmart

Mar 2017 - Jun 2018 (1 year 3 months)

Provided excellent customer service by greeting customers, processing transactions quickly, and assisting in the self-checkout area. Ensured a pleasant shopping experience through prompt service.

Education

Degrees, certifications, and relevant coursework

St. Clair College logoSC

St. Clair College

Diploma, Business

2017 - 2018

Tech stack

Software and tools used professionally

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Raina Raina - Banking Centre Representative - CIBC | Himalayas