Ramandeep Kaur

Assisted banking clients with account concerns by handling calls and completing requests such as bill payments and account changes. Reviewed daily transactions, explained statements, and supported eligibility referrals and credit card requests including new orders, replacements, and upgrades.

Helped customers make payments and served guests with the items they needed while ensuring consistently strong service. Focused on meeting customer needs and improving the customer experience.

Provided front-line loyalty care support for Rogers/Fido customers through inbound and outbound calls. Updated account information, resolved billing issues, and offered deals to improve plans and devices using ICM, V21, OneView, and OneSource document lookup.

Supported employee effectiveness and growth by providing training for new hires and reinforcing required skills. Maintained and organized restaurant operations and managed inventory and team resources.

Provided customer service by completing overnight fulfillment tasks across the merchandise flow from receiving to the sales floor. Unloaded trailers, pulled pallets to the floor, and assisted with processing merchandise in a safe and clean environment.

Trained and motivated crew members while ensuring food safety rules and other policies were followed. Supported customer complaints and inquiries, promoted goods and services, and handled returns and exchanges.

Served customers by taking orders, processing payments, greeting guests, and preparing food. Managed delivery and mobile orders while assembling and packaging take-out and delivery in a clean and organized workspace.

Earned a Bachelor's degree in Business Marketing at Centennial College from 2017 to 2020.