Open to opportunities

BHAVIK PATEL

@bhavikpatel1

I provide technical support and sales-driven customer solutions, troubleshooting connectivity issues while improving customer experience.

Canada

Message

What I'm looking for

I’m looking for a customer-focused role where I can troubleshoot technical issues, improve service quality, and use my sales and communication skills to create great experiences for customers.

I’m a Technical Support Representative focused on delivering knowledgeable troubleshooting and an exceptional customer experience. I guide customers through signal, Internet, cable, digital phone, and satellite dish issues while actively looking for opportunities to improve service quality and customer satisfaction.

I also bring a sales mindset, promoting and selling Shaw product and service features based on customer needs and budgets. I document interactions thoroughly, escalate potential service issues, and share customer feedback with leadership to support service-related improvements.

Before technical support, I worked as a Sales Associate at Home Depot, where I helped customers make informed product selections, resolved complaints professionally, and handled cash and card transactions accurately. Across both roles, I stay organized, multitask effectively under time pressure, and communicate with strong interpersonal and leadership skills.

Experience

Work history, roles, and key accomplishments

Technical Support Representative

GateStone BPO

Oct 2024 - Feb 2026 (1 year 4 months)

Provided knowledgeable technical support and troubleshooting guidance for Shaw services including signals, internet, cable, digital phone, and satellite dish issues while delivering exceptional customer experience. Promoted Shaw products and services, documented interactions, escalated potential service issues, and shared customer-driven improvement feedback with leadership.

Technical Support Troubleshooting Satellite Dish Troubleshooting Customer Experience Escalation Management

Sales Associate

Home Depot

Sep 2023 - Sep 2024 (1 year)

Assisted customers with product selection by providing detailed information and recommendations in a fast-paced retail environment. Handled cash/card transactions, returns, and exchanges accurately, maintained organized shelves, and resolved customer inquiries and complaints professionally.

Retail Sales Customer Service Cash Handling Returns Merchandising Team Collaboration