Anjana Bhardwaj
@anjanabhardwaj
Dedicated technical support representative with strong problem-solving skills.
What I'm looking for
I am a hard-working technical support representative with a proven track record in providing competent technical support and troubleshooting advice for various issues related to network, Internet, cable, digital phone, and computers. My experience at Gatestone & Co. Inc. has equipped me with the ability to communicate effectively with customers, diagnose problems, and implement solutions while maintaining high service levels. I pride myself on delivering exceptional customer experiences and identifying opportunities to enhance service quality.
Throughout my career, I have developed strong skills in time management, multitasking, and documentation, which have allowed me to thrive in fast-paced environments. My previous roles, including positions at Amazon and Tim Horton’s, have further honed my ability to work independently and collaboratively within teams. I am committed to continuous improvement and providing feedback to leadership teams to foster a better working environment.
Experience
Work history, roles, and key accomplishments
Technical Support Representative
Gatestone & Co. Inc.
Mar 2023 - Present (2 years 4 months)
Provide knowledgeable technical support and troubleshooting guidance for network, Internet, cable, digital phone, and computer issues. Communicate with customers to document problems, diagnose issues, and implement solutions while maintaining high service levels and documenting interactions.
Warehouse Associate
Amazon
Sep 2021 - Mar 2023 (1 year 6 months)
Moved boxes and pallets using special-purpose equipment to meet production targets. Managed deliveries, scanned packages, and updated orders in the internal database while ensuring proper handling of goods.
Customer Service Associate
Tim Horton’s
Sep 2022 - Mar 2023 (6 months)
Provided customer-focused service in a fast-paced environment, handling conflicts and resolving issues effectively while working independently and as part of a team.
Customer Service Associate
Dada Motors
Jun 2019 - Mar 2021 (1 year 9 months)
Delivered fast and friendly service for customer inquiries and complaints. Managed customer relations and improved service wait times to enhance customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Kwantlen Polytechnic University
Post Baccalaureate Diploma, Human Resource Management
2022 -
Pursuing a Post Baccalaureate Diploma in Human Resource Management, focusing on HR practices, employee relations, and organizational behavior.
Punjabi University
Masters in Commerce, Accounts
2017 - 2019
Completed a Master's degree in Commerce with a focus on Accounts, enhancing knowledge in financial management, accounting principles, and business practices.
Punjabi University
Bachelor in Commerce, Accounts
2015 - 2017
Earned a Bachelor's degree in Commerce with a specialization in Accounts, providing a solid foundation in business and financial principles.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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