hammad Saddozai
@hammadsaddozai
I resolve technical, billing, and account issues across telecommunications, financial services, and POS software.
CanadaWhat I'm looking for
I've supported customers at Rogers, Rocket Money, and Modisoft, resolving technical, billing, service, subscription, and account concerns in high-volume environments.
At Rogers, I troubleshoot hardware, software, network, and account issues, document resolutions, and provide clear step-by-step guidance that helps reduce repeat contacts. At Modisoft, I supported retail and restaurant clients with POS setup, troubleshooting, and day-to-day software issues across Canada and the U.S.
I explain technical information in practical terms and bring experience with remote support, CRM and ticketing tools, customer retention, and team leadership. I also communicate in English, Urdu, Punjabi, Hindi, Kashmiri, and French.
Experience
Work history, roles, and key accomplishments
Handled high volume of customer technical, billing, and service inquiries, providing step-by-step solutions. Troubleshot hardware, software, network, and account issues while documenting resolutions.
Technical Support Representative
Modisoft Inc.
Apr 2023 - Aug 2023 (4 months)
Supported retail and restaurant clients using Modisoft POS software, assisting with setup, troubleshooting, and day-to-day issues. Investigated technical problems and guided clients through practical solutions.
Assisted customers with subscription, billing, and account-related concerns in a high-volume financial-services environment. Reviewed accounts and worked with telecom and entertainment providers to reduce customer expenses.
Education
Degrees, certifications, and relevant coursework
Professional Institute of Management & Technology
Diploma, Business Management
Completed a 1-year Business Management Diploma in 2025.
Cambridge, UK (High School)
High School Diploma, Business Administration
2017 - 2019
High school education with coursework in Business Administration, Economics, and Accounting from 2017 to 2019.
Tech stack
Software and tools used professionally
Availability
Location
CanadaAuthorized to work in
Salary expectations
Job categories
Skills
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