Bhargav Reddy
@bhargavreddy3
I manage secure enterprise endpoints, cloud infrastructure, and desktop support at scale.
United StatesWhat I'm looking for
At Charter Communications, I support a 5,000+ device environment across desktop engineering, Microsoft 365, cloud infrastructure, virtualization, and endpoint security while maintaining 98% SLA compliance.
I resolve M365, Intune, Citrix, firewall, VPN, and mobile device issues; administer Active Directory, Microsoft Entra ID, Azure, VMware, Hyper-V, and Windows Autopilot; and use PowerShell, Python, and SQL automation to resolve approximately 35% of incidents and improve response times by approximately 25%.
Previously at Caterpillar Inc. (Cat Digital), I resolved 200+ ServiceNow tickets monthly, deployed and validated 400+ assets, reduced Tier 2/3 escalations by approximately 30% through documentation, and partnered on vulnerability remediation. I bring an M.S. in Cybersecurity and Microsoft MD-102 and AZ-900 certifications.
Experience
Work history, roles, and key accomplishments
Systems Administrator
Charter Communications
Feb 2025 - Present (1 year 6 months)
Provides advanced desktop and end-user support for a 5,000+ device organization, sustaining 98% SLA compliance. Administers Active Directory, Microsoft Entra ID, M365, Azure, VMware, and Hyper-V, and resolves issues for M365, MDM, Intune, Citrix, firewalls, and VPNs.
IT Systems Analyst
Caterpillar Inc.
Nov 2021 - Dec 2023 (2 years 1 month)
Provided advanced technical support, resolving 200+ ServiceNow tickets monthly. Administered Active Directory, Exchange, and Windows Server, and led patch testing and OS imaging using Intune and SCCM.
Education
Degrees, certifications, and relevant coursework
California State University, Dominguez Hills
Master of Science, Cybersecurity
Grade: 3.7/4.0
Pursued a Master of Science in Cybersecurity with a GPA of 3.7/4.0.
Malla Reddy Institute of Technology and Science
Bachelor of Technology, Electronics & Communication Engineering
Earned a Bachelor of Technology in Electronics & Communication Engineering from JNTU Hyderabad.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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