Looking for a job

betsy macias

@betsymacias

Senior Collections Representative at CH Robinson managing accounts receivable and resolving payment discrepancies.

At CH Robinson, I managed accounts receivable by monitoring past-due invoices, communicating with customers about payment issues, and ensuring funds were applied accurately.

I worked with sales and payment departments to research discrepancies and process refunds. I also prepared invoices, statements, and aging reports, and maintained the collections system and inbox.

At Chase Bank, I processed customer transactions and supported account inquiries. I also balanced and audited ATMs, cash dispensers, and the vault.

Experience

Work history, roles, and key accomplishments

Senior Collections Representative

CH Robinson

Jan 2017 - Jan 2025 (8 years)

Managed accounts receivable by monitoring and collecting past-due invoices, resolving payment issues, and ensuring accurate application of funds. Collaborated with sales and payment departments to research discrepancies and maintain customer records.

Accounts Receivable Collections Customer Service Data Entry Microsoft Office SAP

Senior Teller

Chase Bank

Jan 2015 - Jan 2017 (2 years)

Processed customer transactions including deposits, withdrawals, and payments while providing prompt, accurate service in both lobby and drive-up settings. Assisted customers with ATM use and performed maintenance, balancing, and audits of ATMs and the vault.

Cash Handling Customer Service Banking Operations ATM Maintenance Audit

Delivery & Pickup Order Specialist

Marcello's Father & Son Restaurant

Jan 2012 - Jan 2015 (3 years)

Handled carryout and delivery orders, coordinated delivery routes, and supported efficient daily operations. Conducted inventory checks, processed end-of-shift cashouts, and balanced drawers to ensure accurate financial reporting.

Order Processing Delivery Coordination Inventory Management Cash Handling Customer Service