Ana Segura
@anasegura
Detail-oriented Accounts Receivable professional driving accurate collections and reporting.
United StatesWhat I'm looking for
I am a results-driven Accounts Receivable professional with 3+ years managing customer accounts, processing payments, performing credit analysis, and ensuring timely collections. I consistently resolve billing issues, reconcile accounts, and contribute to accurate financial reporting.
In my current role as Senior Accounts Receivable Specialist / Account Manager, I manage and update over 600 customer accounts, apply payments, conduct proactive collection outreach, perform reconciliations, and support month-end close with detailed aging reports. I collaborate with Billing and Sales to resolve disputes and recommend credit limits to protect cash flow.
I bring strong Excel skills (VLOOKUP, Pivot Tables), QuickBooks experience, and a background in customer-facing roles that demand clear communication and problem solving. I am seeking to advance into a senior-level credit and collections role where I can drive improved collections performance and mentor others.
Experience
Work history, roles, and key accomplishments
Senior Accounts Receivable Specialist
Legrand - Wattstopper
Aug 2022 - Present (3 years 2 months)
Process and apply customer payments across 600+ accounts, lead collections outreach to reduce overdue balances, and support month-end close with aging reports and reconciliations.
Accounts Receivable Specialist
Xochitl
Feb 2022 - Jul 2022 (5 months)
Reviewed monthly aging, pursued collections and payment plans, researched and resolved billing variances, and reconciled bank and credit card accounts to maintain audit-ready records.
Collection Specialist
Rushmore Loan Management Services
Oct 2021 - Feb 2022 (4 months)
Placed outbound calls to manage mortgage payments, processed and verified payments, and assisted customers with online portal troubleshooting to improve payment resolution.
CIOutreach Specialist / Service Coordinator
Cigna
Jan 2021 - Oct 2021 (9 months)
Conducted outbound member outreach, prepared provider/patient correspondence, scheduled transportation and appointments, and verified insurance for pre-authorizations.
AEMember Services Representative
Aetna
Aug 2019 - Dec 2020 (1 year 4 months)
Answered inbound member calls across multiple states, verified benefits and eligibility, scheduled specialist appointments, and assisted providers with benefit queries.
Customer Service Representative
Aspira
Sep 2018 - Jun 2019 (9 months)
Supported participants with retirement account inquiries, assisted with loan and withdrawal applications, and provided technical support for the company website.
Customer Service Representative
PLS Check Cashers
Feb 2017 - Sep 2018 (1 year 7 months)
Assisted customers with check cashing, verified account legitimacy to prevent fraud, and closed and balanced registers at shift end.
Education
Degrees, certifications, and relevant coursework
El Centro College
Associate of Applied Science, Accounting
Completed an Associate of Applied Science in Accounting at El Centro College, focusing on practical accounting skills and related coursework.
Dr. Wright L. Lassiter Early College High School
High School Diploma, General Education
Graduated with a High School Diploma from Dr. Wright L. Lassiter Early College High School in May 2017.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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