Katarina Nalysnyk
@katarinanalysnyk
Collections Representative II at W.W. Grainger resolving invoice rejections through SAP, EDI portals, and detailed account analysis.
United StatesWhat I'm looking for
At W.W. Grainger, I connect with colleagues across AR, Credit, Sales, Customer Service, and Billing to help with account maintenance and discrepancies. I also work with the EDI team and customers to identify root issues and resolve invoice rejections using SAP and EDI portals.
I prepare personalized Excel statements from SAP data and detailed EDI reports, using lookup formulas and pivot tables for aging reports. Earlier, as a Service Manager at Chipotle Mexican Grill, I handled escalated customer issues and trained staff.
Experience
Work history, roles, and key accomplishments
Consistently connects with internal colleagues in AR, Credit, Sales, Customer Service & Billing to assist with account maintenance and discrepancies. Partners with EDI team & customer while utilizing SAP & EDI Portals to assist with identifying root issues and resolving invoice rejections.
Service Technician
No Stress Cleaning
Aug 2023 - Feb 2024 (6 months)
Worked independently and with a team to meet strict deadlines in a fast-paced environment. Maintained client-business relationships by contacting customers pre/post service to ensure satisfaction.
Managed various teams to ensure timely and efficient customer service. Conducted training sessions for staff to enhance technical and communication skills. Handled escalated customer calls, complaints and issues daily.
Kitchen Supervisor
Biaggi's Ristorante
Dec 2018 - Aug 2021 (2 years 8 months)
Oversaw multiple employees/colleagues to ensure smooth operation and timely food preparation. Enforced food safety and sanitation procedures and compliance with industry standards.
Education
Degrees, certifications, and relevant coursework
Elgin Community College
Associate's in Communication Design, Communication Design
Pursued an Associate's degree in Communication Design with a focus on Graphic design.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
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