Open to opportunities

Bethany Martell

@bethanymartell

Patient advocacy and care coordination professional supporting behavioral health through case management and eligibility coordination.

United States

Message

What I'm looking for

I’m looking for a patient-centered behavioral health role where I can coordinate care, manage referrals, and strengthen continuity—working with clinicians and community teams to improve quality of life.

I’m a compassionate, dedicated healthcare professional with 10 years of experience in patient advocacy, care coordination, and healthcare services. I work across both clinical and insurance settings, focused on supporting individuals through behavioral health, case management, and community-based services.

Most recently, I’ve served as a Restricted Recipient Support Coordinator, managing referrals for completeness and triaging case work queues in multiple systems. I’m a primary point of contact for enrolled members, clinical providers, and pharmacies, ensuring eligibility resolution and continuity of care through PCP and restricted pharmacy/hospital coordination.

Previously, I’ve supported patients and families as a Patient Navigator II at Miami Cancer Institute—coordinating transportation and housing assistance, de-escalating sensitive situations with empathy, and liaising with multidisciplinary teams. I also bring front-desk and urgent referral coordination experience from my Patient Financial Representative role, along with medical records and authorization experience from my work as a Medical Records Clerk/Subpoena Specialist.

Experience

Work history, roles, and key accomplishments

Current

Restricted Recipient Support Coordinator

Current

BlueCross Blue Shield of Minnesota

Jan 2026 - Present (6 months)

Manage incoming referrals for the Restricted Recipient Program (RRP), triaging case work queues and serving as the primary point of contact for enrolled members, clinical providers, and pharmacies. Support continuity of care by coordinating PCP and restricted pharmacy/hospital assignments and helping coordinate same-day mental health medications and transfers from inpatient facilities.

Referral Management Care Coordination Triage Restricted Hospital Coordination Inpatient Discharge Coordination

Patient Navigator II

Miami Cancer Institute

Aug 2022 - Dec 2025 (3 years 4 months)

Coordinated logistical support for patients and families, including transportation and housing assistance, and acted as a liaison between patients and multidisciplinary care teams. Managed sensitive situations with empathy and participated in new-hire onboarding and training.

Patient Navigation Transportation Coordination Housing Assistance De escalation Onboarding

Patient Financial Representative

Miami Cancer Institute

Sep 2020 - Aug 2022 (1 year 11 months)

Managed front desk operations, patient check-ins, and paperwork processing, and scheduled appointments while facilitating communication between providers and patients. Collaborated with psychiatry and social work teams for urgent referral coordination.

Front Desk Operations Patient Check In Appointment Scheduling Patient Communication Referral Coordination Social Work Collaboration

Medical Records Clerk, Subpoena

Gastro Health

Sep 2016 - Jul 2020 (3 years 10 months)

Handled reception duties and maintained accurate patient documentation, processing medical record requests and liaising with legal offices, short-term disability providers, and clinical staff. Obtained authorizations and referrals for imaging studies and advised patients of copay requirements.

Medical Records Management Reception Duties Imaging Study Referrals Patient Communication