Lashanda Taylor

I’m a dedicated Care Specialist with 7+ years of experience in healthcare, customer service, and high-volume remote call center environments. I focus on delivering exceptional support through phone, live chat, and email—especially when patients need clarity, calm, and next-step guidance.

In my current role as a Referral Coordinator / Patient Access Scheduler (Remote), I provide compassionate support for high-volume inbound and outbound referrals, appointments, insurance questions, and healthcare navigation. I schedule across multiple specialty clinics, research insurance and providers, resolve barriers, and connect patients to the right resources.

I document all interactions accurately in Epic EHR while maintaining HIPAA compliance, and I work independently to consistently meet productivity and quality metrics. I’m recognized for empathy, critical thinking, organization, and delivering high-quality customer experiences in remote settings.

Previously, I served as a Team Lead Assistant (Remote) handling phone/chat/email support, resolving billing and account issues with Zendesk and CRM tools, coaching team members, and managing escalations. Earlier experience includes collection work and behavioral health support, strengthening my attention to documentation, confidentiality, and patient-first communication.