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Alexis Harris

@alexisharris2

Care Navigator at Lucet who guided members through healthcare resources, benefits, appointments, and next steps.

At Lucet, I provided phone-based member support and guided people through healthcare resources, benefits, appointments, and next steps. I also researched resources and coordinated care-related needs to help resolve service barriers.

I documented member interactions accurately and protected confidential information in accordance with privacy and HIPAA requirements. In a remote environment, I managed member communications while navigating multiple systems and balancing priorities.

At Tallahassee Memorial HealthCare, I assisted patients with questions, appointment-related needs, records, and routine administrative requests. My healthcare experience also includes patient care and monitoring support at HCA Florida Capital Hospital and resident support at Sodalis Senior Living.

Experience

Work history, roles, and key accomplishments

Lead Patient Care Coordinator

SGMC Health

Oct 2025 - Sep 2026 (11 months)

Coordinated patient appointments, referrals, and care transitions using electronic medical records and scheduling systems. Verified insurance eligibility and prior authorizations to support timely service delivery and reduce delays.

Care Coordination Insurance Verification Prior Authorizations EMR Scheduling Patient Advocacy Documentation HIPAA compliance Customer Service

Lead Care Navigator

Lucet

Nov 2023 - Oct 2025 (1 year 11 months)

Guided members through provider selection, referrals, and appointment scheduling with accurate service navigation. Collaborated with clinical teams and community partners to resolve barriers to treatment access.

Care Coordination Referral Management Behavioral Health Eligibility Verification Documentation Patient Advocacy Community Resources

Medical Assistant

Southern Interventional Pain Center

Jan 2021 - Oct 2023 (2 years 9 months)

Assisted providers during interventional pain procedures using sterile technique. Recorded patient histories, medications, and vital signs with accuracy.

Medical Assisting Sterile Technique Patient History Vital Signs Scheduling Medical Records Management Training

Prior Authorization Specialist

SGMC Health

Sep 2017 - Nov 2020 (3 years 2 months)

Verified patient insurance benefits and eligibility for prior authorization requests. Reviewed clinical documentation for completeness before payer submission.

Insurance Verification Prior Authorizations Electronic Health Records (EHR)Payer Portals Medical Necessity Criteria Documentation Insurance Requirements Review