Looking for a job

Bethany Gray

@bethanygray

Message

I streamline customer service, billing, and operations across busy client-facing businesses.

United States

Message

What I'm looking for

I'm looking for a customer-focused operations role where I can manage accounts, billing, scheduling, records, and service resolution while improving the systems that keep daily business operations running smoothly.

I've managed customer, financial, and operational workflows at Cameron Garage Doors and Renovations, coordinating 5–20 active jobs at once from first contact and scheduling through invoicing and final payment. I built systems for estimates, invoicing, payroll, financial records, and field-to-office coordination.

Across The Home Depot and Harp's Weekday Education, I've supported customers, recurring accounts, payments, service resolution, training, and accurate documentation. I bring 15+ years of experience building strong customer relationships while keeping day-to-day operations organized.

Experience

Work history, roles, and key accomplishments

Current

Customer Service /Associate

Current

The Home Depot

Sep 2024 - Present (2 years)

Builds customer relationships by identifying needs, resolving service and order issues, and guiding purchases. Assists with billing, returns, special orders, account questions, and payments while generating leads for home services. Serves as an Associate Coach supporting new-hire training. Previously employed with The Home Depot from May 2023 to May 2024; returned September 2024.

Customer Service Point of Sale Systems Billing Returns Special Orders Lead Generation Cross Department Coordination Training Coaching

Office Manager

Cameron Garage Doors and Renovations

Jan 2022 - Feb 2026 (4 years 1 month)

Established administrative, customer, financial, and operational systems as the company's first Office Manager. Managed accounts receivable/payable, invoicing, scheduling, and coordination of 5-20 active jobs.

Accounts Receivable Accounts Payable Invoicing Financial Record Keeping Scheduling Customer Management Google Workspace Contractor Tools Payroll

Assistant Director / Lead Teacher

Harp's Weekday Education

Mar 2005 - May 2020 (15 years 2 months)

Promoted to Assistant Director in 2009, managing administrative and customer-facing operations for a program serving approximately 180 students. Oversaw tuition accounts, invoicing, and training for up to 20 teachers annually.

Administrative Operations Customer Service Tuition Fee Management Invoicing Google Workspace Record keeping Training Staff Management