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Isaiah Rumadha

@isaiahrumadha

Senior Office Administrator at Room for Change coordinating operations for a 50+ clinician practice and improving workflow efficiency.

United States

Message

At Room for Change, I coordinate scheduling, client communication, billing, records, and service requests for a practice supporting 50+ clinicians. I maintain approximately 98% billing accuracy and improved recurring office workflows, contributing to an estimated 20% gain in operational efficiency.

At Copart Headquarters, I supported the Vice President of Sales and 20+ leaders with calendars, meetings, reporting, and documentation. Earlier, I managed corporate automotive accounts and resolved customer concerns; at Jamba, I led day-to-day shifts and assisted with local marketing and promotions.

Experience

Work history, roles, and key accomplishments

Current

Senior Office Administrator

Current

Room for Change

Jan 2025 - Present (1 year 9 months)

Coordinate scheduling, client communication, billing, records, and service requests for a practice supporting 50+ clinicians. Improved recurring office workflows and communication processes, contributing to an estimated 20% gain in operational efficiency.

Scheduling Client Communication Billing Records Management Documentation Process Improvement Microsoft 365 Google Workspace

Shift Manager & Marketing Support

Jamba

Jun 2020 - Sep 2025 (5 years 3 months)

Led day-to-day shifts for a team of approximately 10 employees, coordinating schedules, shift coverage, task assignments, and service priorities. Trained and coached new team members, strengthening order accuracy and contributing to an estimated 15% reduction in turnover.

Team Leadership Scheduling Training Coaching Customer Service Marketing Support Operations Management

Corporate Administrative Assistant

Copart Headquarters

Jun 2024 - Jan 2025 (7 months)

Supported the Vice President of Sales and 20+ leaders with calendar management, meetings, reporting, documentation, and time-sensitive requests. Maintained corporate records and vehicle-title documentation, keeping information accurate across internal databases and shared systems.

Calendar Management Meeting Coordination Reporting Documentation Records Management Database Management Cross functional Coordination

Corporate Account Representative

Copart Headquarters

Jan 2024 - Jun 2024 (5 months)

Managed corporate automotive accounts, resolved service concerns, and maintained accurate customer activity in internal systems. Identified account needs and business opportunities while contributing to sales, revenue, and customer engagement goals.

Account Management Customer Service Sales Support CRM Problem Solving

Digital Sales Consultant

Intuit

Jul 2023 - Jan 2024 (6 months)

Consulted with small-business clients on QuickBooks solutions, answered product questions, and documented customer needs and follow-up in CRM systems. Managed a high-volume remote client workflow while meeting performance expectations for service, accuracy, and sales.

Sales Consulting Quickbooks CRM Customer Service Remote Work Documentation

Customer Service Representative / Administrative Assistant

Honda Financial Services

Apr 2023 - Jul 2023 (3 months)

Processed customer accounts, loan documentation, and confidential financial records while following privacy and documentation requirements. Worked with internal departments to resolve billing and account issues, helping improve issue-resolution turnaround time by approximately 25%.

Customer Service Account Processing Loan Documentation Confidentiality Billing Resolution Cross Functional Collaboration

Product Specialist / Interior Designer

Living Spaces

Feb 2022 - Apr 2023 (1 year 2 months)

Generated more than $1M in sales through consultative customer service and tailored product recommendations. Earned Top Guest Surveys recognition for customer satisfaction and served as a peer trainer for new sales associates.

Sales Customer Service Product Knowledge Interior Design Training Consultative Selling