harvind francis
@harvindfrancis
Experienced customer service representative driving satisfaction and revenue.
MalaysiaWhat I'm looking for
I am an experienced customer service representative with a strong track record delivering exceptional service and improving customer satisfaction across hospitality and contact-center environments.
I have hands-on experience in training and development, CRM-based customer support, stock management, and data analysis, having served as a Customer Service Representative at Teleperformance Malaysia and in front-line hospitality roles such as Receptionist and Head Chef where I managed inventory, cost control, and staff.
I collaborate effectively with sales teams to maximize revenue, thrive under pressure, and continuously apply digital customer service best practices to improve processes and team performance.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance Malaysia
Apr 2022 - Oct 2024 (2 years 6 months)
Delivered customer support and conducted regular training sessions for new hires and team members, improving service consistency and platform familiarity across the team.
Receptionist
Deview Hotel Penang
Dec 2021 - Apr 2022 (4 months)
Managed guest check-ins/check-outs and processed payments accurately, ensuring efficient front-desk operations and positive guest experiences.
Head Chef
Spice Kitchen and Bar
Jul 2020 - Dec 2021 (1 year 5 months)
Oversaw kitchen operations including stock management, daily ordering, cost control and staff supervision to maintain service quality and inventory accuracy.
Education
Degrees, certifications, and relevant coursework
INTI International College Penang
Diploma in Culinary Arts, Culinary Arts
Activities and societies: Contributed to the Employer Project 2018 at HIVE Penang; assisted in catering an event serving 900 guests at PISA.
Completed a Diploma in Culinary Arts with a major in Asian and International Cuisine and contributed to employer projects and large event catering.
Sekolah Menengah Kebangsaan St. Xaviers Penang
Malaysian Certificate of Education (SPM), General Secondary Education
Grade: C+ (Cambridge English)
Activities and societies: Participated in the opening of JAZZ Hotel.
Completed the Malaysian Certificate of Education (SPM) with a Grade C+ in Cambridge English International Examinations.
Availability
Location
MalaysiaAuthorized to work in
Job categories
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