ah kim Chan

Maintain partner relationships and plan events and thematic activities including board meetings, overseas site visits and online courses; liaise with university professors and education organizations to identify cooperation opportunities and support overseas initiatives.

Managed local and overseas properties and vendor relationships, handled confidential correspondence, calendar and travel arrangements for the owner/CEO, and supported operations for overseas branches while coordinating with HQ.

Promoted and sold private residences to HNW/UHNW clients, increasing prospects from 0 to 20 within five months and managing leads through negotiation and contracting stages while creating tailored itineraries and sales collateral.

Delivered personalized guest experiences for luxury clientele, executed upselling for F&B and excursions, handled guest recovery and coordinated with operations and sales to ensure smooth stays and promote private residences.

Performed reception and guest relations duties in a pre-opening team, led shift operations including rostering and upselling which achieved 50% of team budget, and consistently received strong positive guest feedback.

Completed graduate studies in hospitality management with focus on hospitality operations and service management.

Completed undergraduate studies in Human Development and Family Studies with a major in Nutritional and Hospitality.

Completed preparatory program for overseas Chinese students focusing on language and foundational coursework for university entry.

Completed secondary education and obtained Unified Examination Certificate (UEC) and Sijil Pelajaran Malaysia (SPM).