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Lister Sait Valentine

@listersaitvalentine

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Front Office Receptionist at IMPERIAL HOTEL who handles guest escalations and audits Property Management System data.

Malaysia

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What I'm looking for

I'm seeking a responsible role in a customer-focused organization where I can contribute to organizational goals, use my organizational abilities, and continue my personal and professional growth.

At IMPERIAL HOTEL, I manage front-of-house operations and serve as the escalation point for guest issues. I coordinate with cross-functional teams to resolve complaints and service bottlenecks.

I also conduct daily financial and operational audits in the Property Management System, reconciling discrepancies to support accurate records across shifts. My work was recognized with Employee of the Month for Q2 2025.

At SHIN YANG SHIPPING SDN BHD, I administered crew onboarding and contract processes, using maritime portals to support regulatory compliance. I also maintained the crew database and coordinated documentation with management, payroll, and government officials.

During my internship at MIRI DISTRICT OFFICE, I supported inter-agency coordination as a committee member for the Sarawak Disaster Management Committee. I also handled inquiries and routed escalations from public and internal stakeholders.

Experience

Work history, roles, and key accomplishments

Current

Front Office Receptionist

Current

Imperial Hotel

May 2023 - Present (3 years 5 months)

Managed front-of-house operations for a premium hotel, maintaining high customer satisfaction and winning Employee of the Month. Conducted daily financial and system audits within the Property Management System and resolved guest issues as the primary escalation point.

Customer Service Property Management Systems Data Auditing Conflict Resolution Communication Skills Multitasking

Crew Manning Clerk

Shin Yang Shipping Sdn Bhd

Aug 2022 - Jan 2023 (5 months)

Administered end-to-end onboarding and contract lifecycle for vessel crews, ensuring regulatory compliance. Managed the internal crew master database and acted as liaison between management, payroll, and government officials.

Onboarding Compliance Database Management Stakeholder Liaison Documentation

Office Clerk (Internship)

Miri District Office

Jul 2020 - Oct 2020 (3 months)

Served as committee member for the Sarawak Disaster Management Committee, coordinating inter-agency communication. Acted as frontline contact for public and internal stakeholders, resolving inquiries and maintaining professional relations.

Coordination Stakeholder Relations Communication Skills Public Relations