Open to opportunities

Ashiel Ngai

@ashielngai

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Hospitality manager with a strong background in event coordination.

Malaysia

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my hospitality and event management skills while contributing to a positive team culture.

As a dedicated Hospitality Manager with experience in overseeing daily operations at 9 Square Hotel Sdn. Bhd., I have successfully led and trained staff to maintain high service standards while increasing booking sales by 30-40% daily. My role involved coordinating with various booking platforms, ensuring that our services remained competitive and appealing to guests.

In addition to my managerial experience, I have also facilitated events such as the OUM Mental Health Campaign, where I managed participant lists and coordinated activities. My ability to engage with participants and capture key moments as the official photographer has honed my skills in event management and customer service. I am passionate about creating memorable experiences for guests and participants alike.

Experience

Work history, roles, and key accomplishments

Hospitality Manager

9 Square Hotel Sdn. Bhd.

Jan 2023 - Dec 2025 (2 years 11 months)

Oversaw daily operations and observed competitive trends to enhance hotel performance. Led and trained hotel staff, ensuring high standards of service and professionalism were consistently upheld.

Hotel Management Staff Training Customer Service

Mental Health Campaign Supervisor and Facilitator

OUM

Jan 2023 - Dec 2023 (11 months)

Coordinated event setup and environmental preparation for the Mental Health Campaign. Managed participant lists, reception duties, and facilitated engaging games and activities.

Event Coordination Facilitation Event Photography

Events & Open Day Supervisor and Facilitator

Tongle Events

Jan 2023 - Dec 2023 (11 months)

Oversaw the setup and preparation of food and beverage for events. Managed participant registration, reception, and acted as the official event photographer.

Time Management Event Photography

Customer Service

Chuan Ann Tayar Sdn. Bhd.

Jan 2018 - Dec 2018 (11 months)

Provided accurate information on pricing, availability, and product specifications to customers. Handled incoming calls, walk-in customers, and service requests efficiently.

Customer Service Product Specification Administrative Support

Education

Degrees, certifications, and relevant coursework

University of Greenwich

Bachelor of Science, Psychology

Pursued a Bachelor of Science in Psychology (Hons) at the University of Greenwich, London. Graduated in April.

SEGI College & University

Diploma in Psychology, Psychology

Completed a Diploma in Psychology at SEGI College & University. Achieved Dean's List recognition three times and actively participated in university-related campaigns.

Cambridge Assessment International Education

International Certificate of Education, General Studies

Grade: Distinction

Obtained the Cambridge IGCSE International Certificate of Education with Distinction. Graduated in 2020 and was recognized as Top 1 in ESL at Nobel International School.