Rediet Chote
@redietchote
Customer-focused call center representative with strong problem-solving skills.
EthiopiaWhat I'm looking for
I am a dedicated Call Center Representative with nearly two years of hands-on experience handling high-volume inbound and outbound calls, resolving customer issues, and maintaining strong customer satisfaction scores.
I consistently meet performance targets, document interactions accurately using CRM and call center software, and escalate complex issues when necessary while remaining calm and empathetic under pressure.
I also conducted targeted research and produced organized documentation to support internal projects, and I hold a Bachelor of Electrical and Computer Engineering and an employability/job readiness certificate.
Experience
Work history, roles, and key accomplishments
Call Center Representative
All In One Market
Jul 2023 - Feb 2025 (1 year 7 months)
Handled high-volume inbound and outbound calls, resolved customer inquiries and billing issues, and maintained strong customer satisfaction while meeting performance targets.
Research and Documentation Assistant
Dan Energy
Aug 2024 - Oct 2024 (2 months)
Conducted targeted research, collected and analyzed data, and produced organized documentation and reports to support internal projects and decision-making.
Education
Degrees, certifications, and relevant coursework
Hawassa University
Bachelor of Engineering, Electrical and Computer Engineering
Bachelor of Electrical and Computer Engineering completed at Hawassa University; also holds an employability skills and job readiness certificate.
Availability
Location
EthiopiaAuthorized to work in
Job categories
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