Betselot Shimeles

I’m a customer-focused, results-driven Customer Service Representative with experience handling high-volume inbound and outbound calls for international clients. I solve problems with empathy and clear communication, supporting customers through service inquiries, account concerns, product questions, and basic technical troubleshooting.

In my customer support role under the SoundHound project, I resolved complaints professionally, kept accurate call notes and case updates in CRM/internal systems, and consistently met daily performance expectations, including quality standards, response efficiency, call handling, and SLA compliance. I’m especially strong at multitasking across multiple tools while maintaining service quality.

I also work remotely as a Business Development Representative, managing high-volume outbound outreach to connect with prospective customers, present solutions, handle objections, qualify leads, and schedule meetings for the sales team. I’ve demonstrated strong lead tracking and follow-up discipline in CRM while maintaining consistency and productivity in a target-driven environment.