Open to opportunities

Huoot Nurbeza

@huootnurbeza

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Customer service professional skilled in remote support, outreach, and operational administration.

Ethiopia

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What I'm looking for

I seek a remote role where I can apply customer service, outreach, and administrative skills in a supportive, growth-oriented team, with clear metrics and opportunities to advance.

I am a creative, confident customer service professional with strong communication, time-management, and problem-solving skills. I have remote experience handling US-based insurance inquiries, claims, policy updates, and account assistance while maintaining accurate CRM records and meeting performance metrics.

I also have outreach and recruiting experience—making high-volume outbound calls, booking meetings, and sourcing candidates—backed by proficiency in Salesforce, Microsoft Office, CRM/HRM systems, and bilingual fluency in Amharic and English.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Hazar Insurance

Jan 2025 - Present (9 months)

Provide professional customer service to US clients handling inquiries, claims, policy updates, and account assistance while maintaining accurate CRM records and meeting performance metrics.

Customer Service Claims Handling CRM Data Entry Communication Multitasking Microsoft Office Problem Solving

Outreach Associate

Salaria Sales Solution

Jan 2024 - Jan 2025 (1 year)

Conducted high-volume outbound outreach (phone, text, email), averaged 350 calls/day, qualified leads, and booked sales meetings while leveraging Salesforce and Microsoft Office.

Cold Calling Lead Generation Salesforce Outbound Outreach Communication Persuasion Microsoft Office

Recruiter / Customer Support

Carolina Logistics Inc

Jan 2023 - Jan 2024 (1 year)

Supported recruitment and customer communications via cold calling, text, and email while maintaining a professional attitude and selecting qualified candidates for company roles.